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~subject:"Dienstleistungsqualität"
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The impact of website quality...
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Dienstleistungsqualität
Service quality
14
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
9
Logistics
6
Logistik
6
Taiwan
6
Customer service
4
Innovation adoption
4
Innovationsakzeptanz
4
Internet marketing
4
Kansei engineering
4
Kundenservice
4
Logistics provider
4
Logistikdienstleister
4
Online-Marketing
4
Website
4
Brand image
3
Gastronomie
3
Leistungsmotivation
3
Lieferkette
3
Markenimage
3
Quality management
3
Qualitätsmanagement
3
Restaurant industry
3
Social Web
3
Social network
3
Social web
3
Soziales Netzwerk
3
Supply chain
3
Work motivation
3
Behavioral intentions
2
Brand management
2
Cargo loss
2
Confidence
2
Consumer attitudes
2
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English
14
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Chen, Mu-Chen
10
Hsu, Chia-Lin
6
Chang, Kuo-Chien
5
Chang, Kuo-chien
4
Hsu, Chia-lin
4
Cheng, Yi-Sung
2
Kuo, Nien-Te
2
Chao, Chuang-min
1
Hsu, Ya-Ti
1
Huang, Chun-Han
1
Kumar, Vikas
1
Kuo, Nien-te
1
Lee, Li-Hung
1
Lin, Chin-Sen
1
Lin, Jui-Chou
1
Xiao, Jia-Hau
1
Yang, I-ching
1
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International journal of hospitality management
2
Journal of retailing and consumer services
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Asia Pacific journal of marketing and logistics
1
Information systems and e-business management : ISeB
1
International journal of logistics systems and management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution & logistics management : IJPD & LM
1
Journal of travel and tourism marketing
1
Technological forecasting & social change : an international journal
1
Total quality management & business excellence
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ECONIS (ZBW)
14
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1
Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Hsu, Chia-lin
;
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Chao, …
- In:
International journal of operations & production …
30
(
2010
)
5/6
,
pp. 508-525
Persistent link: https://www.econbiz.de/10003989969
Saved in:
2
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Saved in:
3
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
Saved in:
4
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Saved in:
5
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Hsu, Chia-lin
;
Yang, …
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 386-410
Persistent link: https://www.econbiz.de/10009269504
Saved in:
6
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
7
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
8
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
9
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
10
How does gamification improve user experience? : an empirical investigation on the antecedences and consequences of user experience and its mediating role
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
Technological forecasting & social change : an …
132
(
2018
),
pp. 118-129
Persistent link: https://www.econbiz.de/10011959818
Saved in:
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