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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Panel
19,022
Panel study
18,063
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Consumer behaviour
6,652
Service quality
6,548
Konsumentenverhalten
6,464
Schätzung
6,421
Estimation
6,216
Relationship marketing
5,804
Beziehungsmarketing
5,765
Interview
5,114
Befragung
4,976
Deutschland
4,239
Germany
3,501
Theorie
3,447
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3,297
Welt
2,390
World
2,336
Wirtschaftswachstum
2,164
Economic growth
2,135
Schätztheorie
1,897
Estimation theory
1,849
USA
1,724
United States
1,572
Kointegration
1,544
Umfrage
1,537
Cointegration
1,508
Satisfaction
1,401
Brand image
1,378
EU-Staaten
1,373
Markenimage
1,358
Brand management
1,354
panel data
1,331
EU countries
1,330
Markenführung
1,312
customer satisfaction
1,299
Arbeitszufriedenheit
1,249
Job satisfaction
1,229
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Undetermined
2,994
Free
1,105
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Article
5,572
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794
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5,397
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5,397
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156
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87
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63
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63
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61
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51
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51
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40
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25
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25
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18
Sammelwerk
18
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11
Aufsatzsammlung
10
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4
Conference proceedings
4
Sammlung
4
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3
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3
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3
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3
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2
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2
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2
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1
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1
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1
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1
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1
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1
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English
6,221
German
143
French
2
Italian
1
Portuguese
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Roy, Sanjit
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gruber, Thorsten
8
Gursoy, Dogan
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Foundation for the Improvement of Living and Working Conditions
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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International journal of hospitality management
228
Journal of retailing and consumer services
215
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
102
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Tourism management : research, policies, practice
66
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
62
Service business
61
International journal of quality and service sciences
59
Cogent business & management
56
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of service research
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Journal of hospitality and tourism insights
26
Tourism management perspectives : TMP
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
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ECONIS (ZBW)
6,358
EconStor
5
OLC EcoSci
3
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1
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
2
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
3
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
4
Coercion versus choice : citizen evaluations of public service quality across methods of consumption
Brown, Trevor
- In:
Public administration review : PAR
67
(
2007
)
3
,
pp. 559-572
Persistent link: https://www.econbiz.de/10003566807
Saved in:
5
The Rasch model
De Battisti, Francesca
;
Nicolini, Giovanna
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 259-281)
.
2012
Persistent link: https://www.econbiz.de/10009502519
Saved in:
6
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
7
The effects of survey timing on student evaluation of teaching measures obtained using online surveys
Estelami, Hooman
- In:
Journal of marketing education : JME
37
(
2015
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10010514532
Saved in:
8
Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.
;
Akroush, Mamoun N.
;
Abu-Lail, …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
Saved in:
9
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
10
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
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