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Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces

Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234

Persistent link: https://www.econbiz.de/10012199834

Lean service : a contingency perspective

Fenner, Sophie; Netland, Torbjørn H. - In: Operations management research : OMR ; advancing … 16 (2023) 3, pp. 1271-1289

Persistent link: https://www.econbiz.de/10014425904

Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910

Persistent link: https://www.econbiz.de/10011304805

Service quality measures : systematic literature review and future research directions

Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23

Persistent link: https://www.econbiz.de/10012800117

The end of tourist traps : a natural experiment on the impact of tripadvisor on quality upgrading

Donati, Dante - 2022

Asymmetric information can distort market outcomes. I study how the online disclosure of information affects consumers' behavior and firms' incentives to upgrade product quality in markets where information is traditionally limited. I first build a model of consumer search with firms' endogenous...

Persistent link: https://www.econbiz.de/10013285520