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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,815
Konsumentenverhalten
81,365
SME
51,982
KMU
51,466
Brand management
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5,979
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5,120
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4,992
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Han, Heesup
32
Mattila, Anna S.
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Usman, Osly
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17
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16
Line, Nathaniel D.
14
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13
Klaus, Philipp
13
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12
Gong, Taeshik
12
Gustafsson, Anders
12
Prybutok, Victor R.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sparks, Beverley
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Wong, IpKin Anthony
10
Grewal, Dhruv
9
Hollebeek, Linda D.
9
Patterson, Paul G.
9
Voorhees, Clay M.
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
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Kim, Woo Gon
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Lee, Seonjeong
8
Lu, Lu
8
Park, Jungkun
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Qu, Hailin
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Wu, Luorong
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Beck, Adrian
7
Bolton, Ruth N.
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Journal of retailing and consumer services
236
International journal of hospitality management
220
Journal of business research : JBR
127
The journal of services marketing
110
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
81
The service industries journal
74
Services marketing quarterly
70
Journal of travel and tourism marketing
66
Cogent business & management
49
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
39
Journal of service management
34
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
31
Journal of air transport management
30
Journal of service research
30
The international journal of bank marketing : IJBM
30
International journal of services and operations management
28
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of quality & reliability management
26
Journal of retailing
26
Journal of strategic marketing
26
Psychology & marketing
26
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
Managing service quality : MSQ ; an international journal
24
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
Marketing intelligence & planning
22
International journal of services and operations management : IJSOM
21
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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ECONIS (ZBW)
4,737
EconStor
3
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1
Marketing mix influence on service brand equity and its dimensions
Mukherjee, Somnath
;
Shivani, Shradha
- In:
Vision : the journal of business perspective
20
(
2016
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10011581949
Saved in:
2
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
3
Perceived brand quality as a way to superior customer perceived value crossing by moderating effects
Vera, Jorge
- In:
The journal of product & brand management
24
(
2015
)
2
,
pp. 147-156
Persistent link: https://www.econbiz.de/10011308510
Saved in:
4
How service quality affects university brand performance, university brand image and behavioural intention : the mediating effects of satisfaction and trust and moderating roles of...
Sultan, Parves
;
Wong, Ho Yin
- In:
The journal of brand management : an international journal
26
(
2019
)
3
,
pp. 332-347
Persistent link: https://www.econbiz.de/10012060081
Saved in:
5
Developing and testing a measurement scale for SMEs' website quality (SMEs-WebQ) : evidence from Indonesia
Suryani, Tatik
;
Fauzi, Abu Amar
;
Sheng, Margaret L.
; …
- In:
Electronic commerce research
24
(
2024
)
3
,
pp. 1763-1794
Persistent link: https://www.econbiz.de/10015078481
Saved in:
6
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
7
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
8
Impact of quality of AR apps on customer brand engagement, word-of-mouth and purchase intention : moderating role of perceived brand value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
9
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
10
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
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