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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,483
Beziehungsmarketing
25,808
Consumer behaviour
9,354
Konsumentenverhalten
9,324
Customer satisfaction
5,550
Kundenzufriedenheit
5,508
Service quality
3,999
Theorie
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Theory
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Deutschland
2,355
Germany
2,308
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2,302
Social Web
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Brand image
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Markenimage
1,912
Marketing management
1,907
Electronic Commerce
1,732
E-commerce
1,681
Online-Marketing
1,621
Internet marketing
1,604
Kundenwert
1,509
Kundenintegration
1,495
Customer integration
1,494
Customer value
1,482
Vertrauen
1,409
Confidence
1,404
Einzelhandel
1,375
Retail trade
1,368
Brand
1,314
Markenartikel
1,301
Online-Handel
1,284
Online retailing
1,278
Customer service
1,168
Kundenservice
1,156
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Bruhn, Manfred
20
Prentice, Catherine
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Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bilgihan, Anil
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Bolton, Ruth N.
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Bonfanti, Angelo
6
Brady, Michael K.
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Gesundheitsstadt Berlin e.V.
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Great Britain / Customs Establishment
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
184
International journal of hospitality management
130
Journal of business research : JBR
111
The journal of services marketing
97
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
55
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
38
Journal of service research
32
Tourism management : research, policies, practice
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Marketing intelligence & planning
23
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management : IJSOM
22
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
International journal of services, economics and management
20
Journal of service theory and practice
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of retailing
17
Journal of hospitality and tourism insights
16
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ECONIS (ZBW)
3,977
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
The influence of push-pull-mooring effects on e-wallet customer switching in Generation Z in DKI Jakarta
Yunita, Eka
;
Munandar, Jono Mintarto
- In:
The South East Asian journal of management
17
(
2023
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10014261276
Saved in:
2
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
3
Assessing service quality, switching costs and customer loyalty in home-delivery services in Taiwan
Chou, Pin-fenn
;
Lu, Chin-shan
- In:
Transport reviews : TR
29
(
2009
)
6
,
pp. 741-758
Persistent link: https://www.econbiz.de/10003914416
Saved in:
4
Service quality, perceived value, corporate image, and customer loyalty in the context of varying levels of switching costs
Wang, Chung-yu
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 252-262
Persistent link: https://www.econbiz.de/10003956556
Saved in:
5
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
6
More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
7
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
8
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
9
The role of interaction quality and switching costs in premium banking services
Laksamana, Patria
;
Wong, David
;
Kingshott, Russel P. J.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009760664
Saved in:
10
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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