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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Großbritannien
137,389
United Kingdom
97,208
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Wettbewerb
40,671
Competition
36,542
Theorie
28,230
Theory
27,564
Internationaler Wettbewerb
26,135
International competition
24,705
Deutschland
23,465
USA
21,726
United States
19,770
Germany
19,154
EU-Staaten
12,239
EU countries
11,947
Frankreich
9,597
Relationship marketing
9,566
Beziehungsmarketing
9,505
Welt
8,382
Schätzung
8,253
World
8,198
Brand management
8,022
Markenführung
7,947
France
7,796
Estimation
7,770
Brand image
6,881
Markenimage
6,825
Innovation
6,241
Einzelhandel
6,097
Japan
6,086
Online-Handel
5,994
Customer satisfaction
5,975
Online retailing
5,974
Retail trade
5,884
Kundenzufriedenheit
5,752
Service quality
5,372
competition
5,304
Vergleich
5,257
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2,590
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1,038
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4,390
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923
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4,251
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Sammelwerk
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9
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English
5,185
German
126
French
2
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1
Russian
1
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1
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Propper, Carol
39
Siciliani, Luigi
39
Han, Heesup
30
Mattila, Anna S.
24
Gravelle, Hugh
23
Straume, Odd Rune
23
Gaynor, Martin
20
Usman, Osly
20
Prentice, Catherine
17
Bloom, Nicholas
16
Brekke, Kurt R.
15
McColl-Kennedy, Janet R.
15
Van Reenen, John
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Moscelli, Giuseppe
12
Prybutok, Victor R.
12
Santos, Rita
12
Seiler, Stephan
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Cellini, Roberto
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Gutacker, Nils
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lemos, Renata
9
Sadun, Raffaella
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
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National Bureau of Economic Research
15
Bad Orber Gespräche <10., 2005, Berlin>
2
Edward Elgar Publishing
2
European Health Care Conference <2, 2011, Hamburg>
2
Institute for Fiscal Studies
2
Monopolkommission
2
National Institute of Economic and Social Research
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
British Council
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Conference of Ministers of Transport
1
Forum Bildung
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Dept. of Employment
1
Great Britain / Ministry of Health
1
Großbritannien / Committee on Higher Education
1
Helmut-Schmidt-Universität
1
Hochschul-Informations-System
1
Hochschulrektorenkonferenz
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Liechtensteinischer Bankenverband
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Federal Communications Commission
1
University of Cambridge / Department of Applied Economics
1
University of Cambridge / Faculty of Economics
1
University of Chicago / Center for Research in Security Prices
1
University of Twentes / Center for Higher Education Policy Studies
1
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Journal of retailing and consumer services
238
International journal of hospitality management
216
Journal of business research : JBR
125
The journal of services marketing
109
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
78
The service industries journal
77
Services marketing quarterly
72
Journal of travel and tourism marketing
66
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Journal of service management
37
Service business
36
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
International journal of services and operations management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
Journal of hospitality and tourism insights
25
Journal of strategic marketing
24
International journal of quality & reliability management
23
Journal of retailing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of health economics
22
Managing service quality : MSQ ; an international journal
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
CHE research paper
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
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ECONIS (ZBW)
5,291
EconStor
22
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1
The impact of
grocery
retail superstores location on the customer's perceived quality of servicescape in Jordan
Migdadi, Yazan Khalid Abed-Allah
;
Abdel-Rahman, Enas …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 120-132
Persistent link: https://www.econbiz.de/10012309613
Saved in:
2
A measure of service quality in the
grocery
stores
Kumar, Abhishek
;
Chaudhuri, Sumana
;
Satpathy, Ipseeta
; …
- In:
The Indian economic journal
66
(
2018
)
3/4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012390815
Saved in:
3
Customer expectations of unattended
grocery
delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
4
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
5
Assessing
grocery
store attraction via cross-shopping linkages
Bodkin, Charles D.
;
Sewell, Ellen
- In:
Business and Economic Research : BER
2
(
2012
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10009780159
Saved in:
6
Drivers of customer satisfaction in the
grocery
retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
7
Measuring
grocery
stores service quality in Indonesia : a retail service quality scale approach
Leonnard
- In:
Studies and scientific researches / Faculty of Economic …
26
(
2017
),
pp. 32-44
Persistent link: https://www.econbiz.de/10011810785
Saved in:
8
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
9
Service quality and store design in retail competitiveness
Faria, Sílvia
;
Carvalho, João M. S.
;
Vale, Vera Teixeira
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 184-199
Persistent link: https://www.econbiz.de/10013552654
Saved in:
10
Store choice and patronage: a predictive modelling approach
Moutinho, Luiz
;
Hutcheson, Graeme D.
- In:
International journal of business innovation and research
1
(
2006/07
)
3
,
pp. 233-252
Persistent link: https://www.econbiz.de/10003787512
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