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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Mobile Business
1,717
Mobile business
1,717
Mobile communications
712
Mobilkommunikation
712
Consumer behaviour
669
Konsumentenverhalten
665
Innovation adoption
450
Innovationsakzeptanz
450
Mobile application
346
Mobile Anwendung
345
applications
278
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271
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271
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254
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254
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249
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249
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240
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173
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169
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168
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136
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135
Innovation diffusion
121
Innovationsdiffusion
121
USA
120
United States
120
Beziehungsmarketing
115
Relationship marketing
115
Applications
107
Service quality
107
Customer satisfaction
105
Kundenzufriedenheit
103
attributes
95
India
93
Germany
92
Einzelhandel
91
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Dika, Zamir
3
Stamenkov, Gjoko
3
Dickinger, Astrid
2
Jebarajakirthy, Charles
2
Li, Hongxiu
2
Shankar, Amit
2
Suomi, Reima
2
Wang, Yi-Shun
2
Abdolvand, Neda
1
Abu-Daabes, Ajayeb Salama
1
Agyeman, Yaw Boakye
1
Ahmad, Asad
1
Akter, Shahriar
1
Al-Ajlouni, Mohammed Iqbal
1
Al-Mashaqba, Abedalellah Mohammed
1
Alif, M. Gunawan
1
Alkhaldi, Ayman N.
1
Anand, Komal
1
Angelides, M. C.
1
Anwar, Ali
1
Arya, Vikas
1
Asebah, Paul
1
Ashraf, Abdul R.
1
Au, Wai Ching
1
Bandyopadhyay, Tridib
1
Baum, Tom
1
Belanche Garcia, Daniel
1
Benbasat, Izak
1
Bhatt, Kedar
1
Bin Md Jalal, Muhammad Ifwan
1
Binh Nguyen
1
Boonlert Watjatrakul
1
Borchardt, Miriam
1
Bordeau, Julie
1
Borges, Mónica S.
1
Casaló Ariño, Luis V.
1
Cenfetelli, Ronald T.
1
Chacko, Dony Peter
1
Chan, Ping-Yu
1
Chatterjee, Ravi
1
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Journal of retailing and consumer services
5
Electronic commerce research and applications
3
International journal of bank marketing
3
International journal of business information systems : IJBIS
3
Services marketing quarterly
3
The international journal of bank marketing : IJBM
3
Tourism management : research, policies, practice
3
Electronic markets : the international journal on networked business
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems and e-business management : ISeB
2
International journal of electronic business
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of networking and virtual organisations : IJNVO
2
International journal of quality & reliability management
2
International journal of services technology and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of internet commerce
2
Management information systems : mis quarterly
2
Tourism planning & development
2
Australasian marketing journal
1
Business process management journal
1
Business research quarterly : BRQ
1
Contemporary research in e-marketing ; 1
1
Digital Transformation of the Financial Industry : Approaches and Applications
1
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
1
Electronic commerce research
1
EuroEconomica
1
European research studies
1
Future Business Journal
1
IZA Discussion Papers
1
International journal of business innovation and research : IJBIR
1
International journal of contemporary hospitality management
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of economic research
1
International journal of electronic commerce : IJEC
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of innovation and technology management
1
International journal of logistics systems and management
1
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ECONIS (ZBW)
104
EconStor
1
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1
A sustainable e-service quality model
Stamenkov, Gjoko
;
Dika, Zamir
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 414-442
Persistent link: https://www.econbiz.de/10011400717
Saved in:
2
Service convenience : on-line versus brick and mortar bookstores
Stephens, Paul
;
McGowan, Matthew K.
- In:
International journal of information systems in the …
7
(
2015
)
3
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011283614
Saved in:
3
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Saved in:
4
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
5
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
3
,
pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
Saved in:
6
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
7
The effect of culture in forming e-loyalty intentions : a cross-cultural analysis between Argntina and Spain
Belanche Garcia, Daniel
;
Casaló Ariño, Luis V.
; …
- In:
Business research quarterly : BRQ
18
(
2015
)
4
,
pp. 275-292
Persistent link: https://www.econbiz.de/10011551353
Saved in:
8
Towards collaborative e-service
Chu, Sung-Chi
;
Cheung, Waiman
;
Leung, Jerrel
;
Chen, Gang
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 242-257
Persistent link: https://www.econbiz.de/10011538224
Saved in:
9
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
10
Analysing key indicators of website service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
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