Similar Search Results

Service quality, customer satisfaction and loyalty : the moderating role of gender

Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300

Persistent link: https://www.econbiz.de/10009533070

High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants

Karatepe, Osman M.; Vatankhah, Sanaz - In: Tourism review : the official journal of the AIEST 70 (2015) 1, pp. 56-71

Persistent link: https://www.econbiz.de/10011344501

The effect of management commitment to service quality on job embeddedness and performance outcomes

Karatepe, Osman M.; Karadas, Georgiana - In: Journal of business economics and management 13 (2012) 4, pp. 614-636

Persistent link: https://www.econbiz.de/10009625685

An empirical investigation of psychological capital among flight attendants

Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202

Persistent link: https://www.econbiz.de/10011547849

Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism review : the official journal of the AIEST 65 (2010) 3, pp. 70-83

Persistent link: https://www.econbiz.de/10009237104

Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278

Persistent link: https://www.econbiz.de/10011403077

Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes

Eluwole, Kayode K.; Karatepe, Osman M.; Avci, Turgay - In: International journal of hospitality management 102 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013185203

Outcomes of job crafting among flight attendants

Karatepe, Osman M.; Eslamlou, Aram - In: Journal of air transport management 62 (2017), pp. 34-43

Persistent link: https://www.econbiz.de/10011721944

The effects of organizational and personal resources on stress, engagement, and job outcomes

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161

Persistent link: https://www.econbiz.de/10011924635

Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; I, Seung jae - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1638-1657

Persistent link: https://www.econbiz.de/10011732263