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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki; Erevelles, Sunil - In: Journal of business ethics : JOBE 125 (2014) 3, pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
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Customer perception and response to ethical norms in legal services marketing
Ndubisi, Nelson Oly; Nataraajan, Rajan; Lai, Rebecca - In: Journal of business research : JBR 67 (2014) 3, pp. 361-368
Persistent link: https://www.econbiz.de/10010245241
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Auditors' issue contingency of reduced audit quality acts : perceptions of managers and partners
Svanberg, Jan; Öhman, Peter - In: International journal of accounting, auditing and … 15 (2019) 1, pp. 57-88
Persistent link: https://www.econbiz.de/10012105525
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Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall; Caldwell, James; Ambrose, Maureen L.; … - In: Organizational behavior and human decision processes : … 123 (2014) 2, pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
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Commentary: the moral limits of service markets : just because we can, should we?
Raciti, Maria; Badejo, Foluké Abigail; Previte, Josephine - In: The journal of services marketing 36 (2022) 2, pp. 89-96
Persistent link: https://www.econbiz.de/10013407393
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Does ethical image build equity in corporate services brands? : the influence of customer perceived ethicality on affect, perceived quality, and equity
Sierra, Vicenta; Iglesias, Oriol; Markovic, Stefan; … - In: Journal of business ethics : JOBE 144 (2017) 3, pp. 661-676
Persistent link: https://www.econbiz.de/10011757529
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Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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Consumers' ethical perceptions of autonomous service robots in hotels
Lin, Boyu; Lee, Woojin; Wise, Nicholas; Choi, Hwansuk Chris - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 6, pp. 964-974
Persistent link: https://www.econbiz.de/10014633805