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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
11
Customer satisfaction
11
Nigeria
11
Relationship marketing
11
Kundenzufriedenheit
10
Service quality
8
Customer commitment
4
Internet marketing
4
Online-Marketing
4
Relationship quality
4
Social Web
4
Social web
4
Telecommunications
4
Telecommunications industry
4
Telekommunikation
4
Telekommunikationssektor
4
Viral marketing
4
Virales Marketing
4
Customer orientation
3
Dienstleistungssektor
3
Expertise
3
Information sharing
3
Online retailing
3
Online-Handel
3
Service industry
3
Service reliability
3
Attitudinal loyalty
2
Bank
2
Confidence
2
Customer behaviour
2
Customer loyalty
2
Innovation adoption
2
Innovationsakzeptanz
2
Personal banking
2
Privatkundengeschäft
2
Selfservice technologies (SSTs)
2
Service assurance
2
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English
8
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Izogo, Ernest Emeka
8
Ogba, Ike-Elechi
1
Praedu, Chukwunonso
1
Reza, Abdi
1
Published in...
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African journal of economic and management studies : AJEMS
2
African journal of business and economic research : AJBER
1
International journal of emerging markets
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
Management research review
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
8
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1
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka
;
Reza, Abdi
;
Ogba, Ike-Elechi
; …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
2
Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka
- In:
International journal of emerging markets
11
(
2016
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
Saved in:
3
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
4
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
5
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
6
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
7
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
8
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
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