Narrow search
Showing 1 - 10 of 629
Cover Image
External audit quality : its meaning, representations and potential conflict in practice
Noor Adwa Sulaiman - In: Accounting, auditing & accountability journal 36 (2023) 5, pp. 1417-1440
Persistent link: https://www.econbiz.de/10014314430
Cover Image
A service sector classification schme using economic data
David, Alex Hugh - In: The service industries journal 34 (2014) 4, pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
Cover Image
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Cover Image
The new go-between services : peer-to-peer sharing platforms in hospitality services
Bertrand, Daisy; Léo, Pierre-Yves; Philippe, Jean - In: European review of service economics and management (2019) 2/8, pp. 17-53
Persistent link: https://www.econbiz.de/10012162884
Cover Image
A taxonomy of hospitals participating in Medicare accountable care organizations
Bazzoli, Gloria J.; Harless, David W.; Chukmaitov, Askar S. - In: Health care management review : HCM review 44 (2019) 2, pp. 93-103
Persistent link: https://www.econbiz.de/10012003967
Cover Image
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.; Navarro García, Antonio; … - In: Journal of business research : JBR 101 (2019), pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Cover Image
Identifying helpful quality-related reviews from social media based on attractive quality theory
Liu, Yao; Jiang, Cuiqing; Ding, Yong; Wang, Zhao; Lv, … - In: Total quality management & business excellence 30 (2019) 15, pp. 1596-1615
Persistent link: https://www.econbiz.de/10012199906
Cover Image
Integrating fuzzy theory into Kano model for classification of service quality elements : a case study of machinery industry in China
Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1661-1675
Purpose: The purpose of study is to propose and verify a method of service quality elements classification through … disadvantages of traditional Kano model in service quality elements classification without taking into account customers' complex … of integrating fuzzy theory into Kano model in quality elements classification is proposed. In view of the strong …
Persistent link: https://www.econbiz.de/10011916038
Cover Image
Critical characteristics for the implementation of mass-customized services
Vidor, Gabriel; Medeiros, Janine Fleith de; Fogliatto, … - In: European business review : EBR ; the official journal … 27 (2015) 5, pp. 513-534
Persistent link: https://www.econbiz.de/10011443135
Cover Image
The impact of workforce management systems on productivity and quality : a case study in the information and communication technology service industry
Calabrese, Armando; Capece, Guendalina; Costa, Roberta; … - In: Knowledge and process management : the journal of … 20 (2013) 3, pp. 177-184
Persistent link: https://www.econbiz.de/10010127343