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Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

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Reviewing the online tourism value chain

Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18

The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain … fostering the effect of quality on satisfaction, and non-monetary costs act as a cause of satisfaction. The online B2C tourism …

Persistent link: https://www.econbiz.de/10012125315

Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform

Pokryshevskaya, Elena B.; Antipov, Evgeny A. - In: International journal of hospitality management 67 (2017), pp. 1-10

Persistent link: https://www.econbiz.de/10011785129

Do word-of-mouth and quality have the same influence in choosing a doctor online? : a study from elaboration likelihood model perspective

Wu, Juhua; Chen, Wanqi; Tao, Lei; Liu, Qian - In: Journal of information & knowledge management : JIKM 23 (2024) 2, pp. 1-18

Persistent link: https://www.econbiz.de/10014535209

Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews

Ha Nguyen Thi Thu; Vinh Ho Ngoc; Tuan Tran Minh; Binh … - In: International journal of business information systems : … 44 (2023) 2, pp. 249-267

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A "Triple A" typology of responding to negative consumer-generated online reviews

Sparks, Beverley; Bradley, Graham L. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 6, pp. 719-745

Persistent link: https://www.econbiz.de/10011736938

Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews

Shin, Seunghun; Nicolau, Juan Luis - In: Tourism management : research, policies, practice 91 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013271648

Moderating effects of product heterogeneity between online word-of-mouth and hotel sales

Lu, Qi; Ye, Qiang; Law, Rob - In: Journal of electronic commerce research : JECR 15 (2014) 1, pp. 1-12

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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85

Persistent link: https://www.econbiz.de/10011440024

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