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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,260
Beziehungsmarketing
25,586
Knowledge management
23,696
Wissensmanagement
22,967
Social Web
20,629
Social web
20,598
Consumer behaviour
13,351
Konsumentenverhalten
13,312
Knowledge transfer
8,646
Wissenstransfer
8,558
Online-Marketing
6,556
Internet marketing
6,450
Customer satisfaction
5,957
Kundenzufriedenheit
5,888
Innovation
5,076
Theorie
4,604
Theory
4,584
Knowledge
4,480
Service quality
4,347
Wissen
4,316
Structural equation model
4,178
Strukturgleichungsmodell
4,155
Deutschland
4,018
Innovationsmanagement
3,981
Germany
3,872
Brand management
3,870
Markenführung
3,867
Innovation management
3,823
Electronic Commerce
3,691
Learning organization
3,508
Lernende Organisation
3,507
E-commerce
3,487
Soziales Netzwerk
3,138
Social network
2,966
Virales Marketing
2,679
Viral marketing
2,678
Markenimage
2,669
Brand image
2,661
Online-Handel
2,636
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2,078
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662
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3,724
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602
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3,519
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Graue Literatur
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Sammelwerk
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Konferenzbeitrag
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Bibliography included
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Reprint
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Ratgeber
6
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English
4,065
German
262
French
2
Italian
1
Swedish
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Prentice, Catherine
21
Bruhn, Manfred
20
Han, Heesup
18
Mattila, Anna S.
18
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Prybutok, Victor R.
10
Quach, Sara
10
Usman, Osly
10
Qu, Hailin
9
Sreejesh, S.
9
Edvardsson, Bo
8
Georgi, Dominik
8
Hammerschmidt, Maik
8
Izogo, Ernest Emeka
8
Kim, Woo Gon
8
Osman, Zahir
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Voorhees, Clay M.
8
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Jang, Soocheong
7
Marimon, Frederic
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bolton, Ruth N.
6
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European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
184
International journal of hospitality management
140
Journal of business research : JBR
117
The journal of services marketing
99
The service industries journal
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Journal of hospitality marketing & management
58
Services marketing quarterly
53
International journal of contemporary hospitality management
50
Service business
48
Journal of service research : JSR
47
Journal of travel and tourism marketing
45
Journal of service management
38
Journal of service research
34
Cogent business & management
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Industrial marketing management : the international journal for industrial and high-tech firms
28
Asia Pacific journal of marketing and logistics
26
International journal of services and operations management
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
26
Total quality management & business excellence
26
International journal of productivity and quality management : IJPQM
25
International journal of quality and service sciences
24
International journal of services, economics and management
24
Journal of air transport management
24
Journal of the Academy of Marketing Science
23
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
International journal of electronic customer relationship management : IJECRM
21
Quality management journal : QMJ
21
International journal of quality & reliability management
20
International journal of services and operations management : IJSOM
20
Journal of service theory and practice
19
Psychology & marketing
19
International journal of electronic marketing and retailing : IJEMR
18
Journal of Asian finance, economics and business : JAFEB
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
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Source
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ECONIS (ZBW)
4,315
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
2
Investigating knowledge sharing behaviour on virtual community members : integration of technological individual and contextual factors
Hidayanto, Achmad Nizar
;
Limupa, Arieffender
;
Junus, …
- In:
International journal of business information systems : …
19
(
2015
)
2
,
pp. 180-204
Persistent link: https://www.econbiz.de/10011326842
Saved in:
3
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
4
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
5
Mobile communications : a comprehensive hierarchical modelling approach
Clemens, Michael Daniel
;
Shu, Xin
;
Gan, Christopher
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
1
,
pp. 114-146
Persistent link: https://www.econbiz.de/10010247504
Saved in:
6
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
7
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
8
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
9
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Saved in:
10
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
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