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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,567
Konsumentenverhalten
81,117
Social Web
20,771
Social web
20,740
Soziales Netzwerk
16,631
Social network
15,707
Theorie
15,503
Theory
15,198
Werbung
13,888
Online-Marketing
13,229
Internet marketing
13,113
Advertising
11,361
Relationship marketing
10,793
Beziehungsmarketing
10,756
Brand management
9,125
Markenführung
9,067
Werbewirkung
8,022
Advertising effects
7,795
USA
7,633
Brand image
7,421
Markenimage
7,396
United States
7,190
Deutschland
6,752
Online-Handel
6,734
Online retailing
6,720
Customer satisfaction
6,230
Kundenzufriedenheit
6,059
Electronic Commerce
5,973
Germany
5,902
E-commerce
5,700
Credibility
5,564
Glaubwürdigkeit
5,277
Service quality
4,846
Markenartikel
4,840
Brand
4,765
Unternehmensnetzwerk
4,665
Business network
4,658
Einzelhandel
4,477
Retail trade
4,411
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Undetermined
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772
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Graue Literatur
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Arbeitspapier
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Conference paper
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Konferenzbeitrag
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Sammelwerk
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Bibliografie enthalten
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Bibliography included
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Case study
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Fallstudie
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Aufsatzsammlung
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Collection of articles written by one author
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Sammlung
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Reprint
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4,704
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87
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Kim, Woo Gon
10
Miao, Li
10
Sharma, Piyush
10
Sparks, Beverley
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Law, Chun Hung Roberts
8
Lu, Lu
8
Qu, Hailin
8
Söderlund, Magnus
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
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National Bureau of Economic Research
4
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
234
International journal of hospitality management
220
Journal of business research : JBR
125
The journal of services marketing
111
The service industries journal
82
Journal of hospitality marketing & management
81
International journal of contemporary hospitality management
80
Journal of travel and tourism marketing
69
Services marketing quarterly
69
Cogent business & management
48
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
39
Tourism management : research, policies, practice
36
Asia Pacific journal of marketing and logistics
34
Journal of service management
34
International journal of quality and service sciences
31
International journal of services and operations management
31
International journal of services, economics and management
31
Journal of air transport management
31
Journal of service research
30
The international journal of bank marketing : IJBM
30
International journal of electronic marketing and retailing : IJEMR
29
Psychology & marketing
28
Quality management journal : QMJ
27
Total quality management & business excellence
27
The TQM journal : the international review of organizational improvement
26
Journal of strategic marketing
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
International journal of business information systems : IJBIS
21
International journal of services and operations management : IJSOM
21
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
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ECONIS (ZBW)
4,789
EconStor
3
OLC EcoSci
1
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1
Investigating the quality of online advertisement : a model of evaluation criteria
Tsironis, Loukas K.
- In:
International journal of decision sciences, risk and …
9
(
2020
)
4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012507888
Saved in:
2
The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
Saved in:
3
The role of social motivations, ability, and opportunity in online know-how exchanges : evidence from the airline services industry
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
;
Andreu, Luisa
- In:
Service business
9
(
2015
)
2
,
pp. 209-232
Persistent link: https://www.econbiz.de/10011296061
Saved in:
4
What influences online shopping in Nigeria : trust or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
5
Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?
Md Uzir Hossain Uzir
;
Abu Bakar bin Abdul Hamid
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 113-137
Persistent link: https://www.econbiz.de/10012506639
Saved in:
6
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
7
Communicating with patients through Facebook : the case of dental healthcare services
Nobre, Helena
;
Szczygiel, Nina
;
Condé-Pinto, Mariana
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 527-548
Persistent link: https://www.econbiz.de/10012145692
Saved in:
8
Advertising
or freemium : the impacts of social effects and service quality on competing platforms
Li, Zhiyong
;
Nan, Guofang
;
Li, Minqiang
- In:
IEEE transactions on engineering management : EM
67
(
2020
)
1
,
pp. 220-233
Persistent link: https://www.econbiz.de/10012173696
Saved in:
9
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
10
Signalling effect of daily deal promotion for a start-up service provider
Zhao, Ming
;
Wang, Yulan
;
Gan, Xianghua
- In:
Journal of the Operational Research Society : OR
67
(
2016
)
2
,
pp. 280-293
Persistent link: https://www.econbiz.de/10011516488
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