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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Job satisfaction
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Cornell hospitality quarterly : CQ
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The Cornell School of hotel administration handbook of applied hospitality strategy
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How organizational standards and coworker support improve restaurant service
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 705-715)
.
2010
Persistent link: https://www.econbiz.de/10008667113
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The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
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3
Guest-server exchange model and performance : the connection between service climate and unit-level sales in multiunit restaurants
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl. P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011912159
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