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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Organizational change
29,050
Organisatorischer Wandel
26,641
Theorie
12,677
Theory
12,469
Emotion
10,705
Relationship marketing
9,651
Beziehungsmarketing
9,621
Brand management
7,726
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7,681
Deutschland
7,404
Germany
6,932
Brand image
6,752
Markenimage
6,714
USA
6,692
United States
6,343
Customer satisfaction
6,137
Kundenzufriedenheit
5,975
Online-Handel
5,692
Online retailing
5,680
Social Web
5,259
Social web
5,255
Service quality
4,935
Online-Marketing
4,695
Internet marketing
4,679
Innovation adoption
4,647
Innovationsakzeptanz
4,595
Brand
4,347
Markenartikel
4,336
Einzelhandel
4,308
Retail trade
4,268
Innovation
4,170
Electronic Commerce
4,145
E-commerce
4,022
Experiment
4,004
Werbewirkung
3,772
Advertising effects
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Verbraucherverhalten
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Han, Heesup
32
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gursoy, Dogan
12
Gustafsson, Anders
12
Klaus, Philipp
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Hollebeek, Linda D.
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Wong, IpKin Anthony
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Sparks, Beverley
8
Söderlund, Magnus
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
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National Bureau of Economic Research
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Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
CRC Press.
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
OECD
1
QUIS <11, 2009, Wolfsburg>
1
RWTH Aachen
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Ruhr-Universität Bochum
1
Technische Universität Berlin / Institut für Werkzeugmaschinen und Fabrikbetrieb
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Journal of retailing and consumer services
237
International journal of hospitality management
222
Journal of business research : JBR
128
The journal of services marketing
110
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
79
The service industries journal
75
Journal of travel and tourism marketing
67
Services marketing quarterly
67
Journal of service research : JSR
52
Cogent business & management
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
43
Journal of service management
39
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Journal of service research
30
The TQM journal : the international review of organizational improvement
30
The international journal of bank marketing : IJBM
29
International journal of services and operations management
28
International journal of services, economics and management
27
Journal of air transport management
27
Psychology & marketing
27
Total quality management & business excellence
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
Journal of retailing
23
Journal of service theory and practice
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of hospitality and tourism insights
22
Managing service quality : MSQ ; an international journal
22
Industrial marketing management : the international journal for industrial and high-tech firms
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
International journal of business information systems : IJBIS
20
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ECONIS (ZBW)
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EconStor
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1
Dual focus : service-product orientation to manage the change paradox following
servitization
strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
2
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
3
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
4
Application of frontal EEG asymmetry to customer emotional value perception in PSS
Zhao, Meina
;
Wang, Jing
;
Zhao, Gang
- In:
International journal of information systems and change …
9
(
2017
)
2
,
pp. 106-124
Persistent link: https://www.econbiz.de/10011858340
Saved in:
5
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
6
Do tying, bundling, and other purchase restraints increase product quality?
Dana, James D.
;
Spier, Kathryn E.
-
2015
Persistent link: https://www.econbiz.de/10010528924
Saved in:
7
The role of complementarity and partner brand price level in new product introduction strategy using bundle offers : a study on the quality perception of bundle components
Khandeparkar, Kapil
-
2014
Persistent link: https://www.econbiz.de/10010242060
Saved in:
8
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
Saved in:
9
Do tying, bundling, and other purchase restraints increase product quality?
Dana, James D.
;
Spier, Kathryn E.
- In:
International journal of industrial organization
43
(
2015
),
pp. 142-147
Persistent link: https://www.econbiz.de/10011488698
Saved in:
10
Service bundling from the perspective of the customer
Lipowski, Marcin
- In:
Annales Universitatis Mariae Curie-Skłodowska / H
49
(
2015
)
3
,
pp. 109-116
Persistent link: https://www.econbiz.de/10011515716
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