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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Evaluation
13,046
Bewertung
11,733
Justice
8,527
Gerechtigkeit
8,455
Theorie
3,948
Theory
3,901
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2,286
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2,163
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1,910
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828
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822
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798
Rawls-Gerechtigkeitstheorie
786
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784
Soziale Gerechtigkeit
682
Social justice
655
Consumer behaviour
635
Konsumentenverhalten
627
EU countries
582
EU-Staaten
582
justice
578
Verteilungsgerechtigkeit
544
Service quality
523
Distributive justice
518
Nachhaltige Entwicklung
493
Sustainable development
484
Fairness
473
Entwicklungshilfe
447
Großbritannien
440
fairness
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Koning, Pierre
8
Rockoff, Jonah E.
8
Schreier, Gerhard
8
Turner, Lesley J.
6
Wiel, Karen van der
6
Feld, Jan
5
Figlio, David N.
5
Salamanca, Nicolás
5
Zölitz, Ulf
5
Battistin, Erich
4
Hull, Peter
4
Imberman, Scott A.
4
Neri, Lorenzo
4
Pathak, Parag A.
4
Su, LuJun
4
Angrist, Joshua D.
3
Carey, Kathleen
3
Deming, David J.
3
Dor, Avi
3
Gershenson, Seth
3
Harris, Douglas N.
3
Koedel, Cory
3
Lovenheim, Michael F.
3
Sass, Tim Roger
3
Agoglia, Christopher P.
2
Ahmad-ur-Rehman, Muhammad
2
Ahmed Hassaan Mohammed Ali
2
Akca, Naciye
2
Arboleda, Ana M.
2
Baker, Julie
2
Beywl, Wolfgang
2
Boleslavsky, Raphael
2
Bolhaar, Jonneke
2
Bouvain, Petra
2
Briole, Simon
2
Chen, Xiaohong
2
Cotton, Christopher
2
Crisafulli, Benedetta
2
De Battisti, Francesca
2
Dee, Thomas S.
2
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Hochschulrektorenkonferenz
9
National Bureau of Economic Research
7
OECD
3
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1
Council for National Academic Awards
1
Europäische Kommission / Generaldirektion Bildung, Jugend, Sport und Kultur
1
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1
IGI Global
1
IT Service Management Forum Deutschland
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Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
OECD / International Transport Forum
1
Robert Schuman Centre for Advanced Studies
1
Ruhr-Universität Bochum
1
Springer Fachmedien Wiesbaden
1
Tagung Evaluation von Studium und Lehre auf dem Prüfstand - Zwischenbilanz und Konsequenzen für die Zukunft <2003, Bonn>
1
Technische Universität Ilmenau
1
University of Twentes / Center for Higher Education Policy Studies
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Kaiserslautern
1
Universität Leipzig
1
Universität Ulm
1
W. Kohlhammer GmbH
1
Wissenschaftszentrum Berlin für Sozialforschung
1
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Journal of retailing and consumer services
14
International journal of hospitality management
13
Beiträge zur Hochschulpolitik
11
Discussion paper series / IZA
10
Journal of travel and tourism marketing
8
Economics of education review
7
NBER Working Paper
7
NBER working paper series
7
Service business
7
Working paper / National Bureau of Economic Research, Inc.
7
Auditing : a journal of practice & theory
6
Journal of business research : JBR
6
Journal of hospitality marketing & management
5
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
5
The TQM journal : the international review of organizational improvement
5
Discussion paper / Centre for Economic Policy Research
4
European research studies
4
Journal of service research : JSR
4
Managing service quality : MSQ ; an international journal
4
Services marketing quarterly
4
The journal of economic education
4
American economic journal : a journal of the American Economic Association
3
CESifo working papers
3
CPB discussion paper
3
European journal of marketing : EJM
3
IZA Discussion Paper
3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
Journal of public economics
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Journal of strategic marketing
3
The service industries journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism and hospitality research : the surrey quarterly review
3
Tourism management : research, policies, practice
3
Working paper
3
Applied economics letters
2
Australasian marketing journal
2
Beiträge zur Verhaltensforschung
2
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ECONIS (ZBW)
517
EconStor
1
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1
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
2
Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
Saved in:
3
Accessibility
of primary healthcare services at primary health centre level in northern and central zones of Odisha
Ota, Rachita
;
Agarwal, Supriti
;
Majhi, Priti Ranjan
- In:
International journal of management practice : IJMP
14
(
2021
)
4
,
pp. 428-453
Persistent link: https://www.econbiz.de/10012599638
Saved in:
4
Management practices and the quality of primary care
Angelis, Jannis
;
Glenngård, Anna H.
;
Jordahl, Henrik
-
2017
management quality is positively associated with
accessibility
, but not with patient reported experience. …
Persistent link: https://www.econbiz.de/10011667692
Saved in:
5
Selected behavioural factors in client-initiated auditor changes : the client-auditor perspectives
Baldacchino, Peter J.
;
Caruana, Rosalene
;
Grima, Simon
; …
- In:
European research studies
20
(
2017
)
2A
,
pp. 16-47
Persistent link: https://www.econbiz.de/10012217051
Saved in:
6
Investigating the
accessibility
factors affecting hotel satisfaction of people with physical disabilities
Tutuncu, Ozkan
- In:
International journal of hospitality management
65
(
2017
),
pp. 29-36
Persistent link: https://www.econbiz.de/10011738818
Saved in:
7
The roles of
justice
and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-Fheng
;
Yau, …
- In:
Journal of business ethics : JOBE
114
(
2013
)
4
,
pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
Saved in:
8
How culture moderates the effects of
justice
in service recovery
Chebat, Elise
;
Roth, Yefim
;
Chebat, Jean-Charles
- In:
Review of marketing science
18
(
2020
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10012298668
Saved in:
9
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
10
Evaluation
of educational hospitals' portal as a tool for patient access to information
Jeddi, Fatemeh Rangraz
;
Gilasi, Hamidreza
;
Khademi, Sahar
; …
- In:
International journal of services technology and …
27
(
2021
)
4/6
,
pp. 252-264
Persistent link: https://www.econbiz.de/10012667617
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