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Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.; Anusree, M. R.; Ponnam, Abhilash - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
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Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 16 (2022) 1, pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
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Accessibility of primary healthcare services at primary health centre level in northern and central zones of Odisha
Ota, Rachita; Agarwal, Supriti; Majhi, Priti Ranjan - In: International journal of management practice : IJMP 14 (2021) 4, pp. 428-453
Persistent link: https://www.econbiz.de/10012599638
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Management practices and the quality of primary care
Angelis, Jannis; Glenngård, Anna H.; Jordahl, Henrik - 2017
management quality is positively associated with accessibility, but not with patient reported experience. …
Persistent link: https://www.econbiz.de/10011667692
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Selected behavioural factors in client-initiated auditor changes : the client-auditor perspectives
Baldacchino, Peter J.; Caruana, Rosalene; Grima, Simon; … - In: European research studies 20 (2017) 2A, pp. 16-47
Persistent link: https://www.econbiz.de/10012217051
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Investigating the accessibility factors affecting hotel satisfaction of people with physical disabilities
Tutuncu, Ozkan - In: International journal of hospitality management 65 (2017), pp. 29-36
Persistent link: https://www.econbiz.de/10011738818
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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How culture moderates the effects of justice in service recovery
Chebat, Elise; Roth, Yefim; Chebat, Jean-Charles - In: Review of marketing science 18 (2020) 1, pp. 21-41
Persistent link: https://www.econbiz.de/10012298668
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Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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Evaluation of educational hospitals' portal as a tool for patient access to information
Jeddi, Fatemeh Rangraz; Gilasi, Hamidreza; Khademi, Sahar; … - In: International journal of services technology and … 27 (2021) 4/6, pp. 252-264
Persistent link: https://www.econbiz.de/10012667617