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~subject:"Dienstleistungsqualität"
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A hybrid MCDM model for identi...
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Dienstleistungsqualität
Consumer behaviour
81,903
Konsumentenverhalten
79,424
Theorie
11,510
Theory
11,341
Relationship marketing
9,077
Beziehungsmarketing
9,047
Brand management
7,519
Markenführung
7,478
Multi-criteria analysis
7,210
Multikriterielle Entscheidungsanalyse
7,169
Brand image
6,933
Markenimage
6,893
Customer satisfaction
6,167
Urlaubsverhalten
6,090
Holiday behaviour
6,069
Kundenzufriedenheit
6,010
Online-Handel
5,462
Online retailing
5,451
USA
5,081
United States
4,836
Social Web
4,824
Social web
4,822
Service quality
4,665
Online-Marketing
4,515
Internet marketing
4,504
Brand
4,234
Markenartikel
4,225
Deutschland
4,209
Einzelhandel
4,121
Retail trade
4,082
Tourism
4,020
Tourismus
4,013
Germany
3,930
Electronic Commerce
3,607
Werbewirkung
3,586
Verbraucherverhalten
3,565
Advertising effects
3,548
E-commerce
3,497
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3,466
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Sammelwerk
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Bibliography included
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Case study
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Fallstudie
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Han, Heesup
36
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Xu, Xun
10
Hollebeek, Linda D.
9
Su, LuJun
9
Voorhees, Clay M.
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Hsu, Maxwell K.
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
197
Journal of business research : JBR
123
The journal of services marketing
108
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
79
Journal of travel and tourism marketing
76
The service industries journal
70
Services marketing quarterly
64
Tourism management : research, policies, practice
49
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of air transport management
44
Service business
42
Asia Pacific journal of marketing and logistics
33
International journal of services and operations management
32
Journal of service management
32
International journal of quality & reliability management
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Total quality management & business excellence
28
International journal of services, economics and management
27
International journal of productivity and quality management : IJPQM
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
International journal of business information systems : IJBIS
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,616
EconStor
3
OLC EcoSci
1
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1
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
2
Criteria prioritisation of tourist satisfaction from long-distance transportation services : combined fuzzy AHP and SERVQUAL approach
Farshi, Hadi
;
Shishebori, Davood
;
Sameni, Melody Khadem
- In:
International journal of management and decision making …
20
(
2021
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10012599579
Saved in:
3
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
4
Evaluation of eTail services quality : AHP approach
Jhaveri, Chetan A.
;
Nenavani, Jitendra M.
- In:
Vision : the journal of business perspective
24
(
2020
)
3
,
pp. 310-319
Persistent link: https://www.econbiz.de/10012287424
Saved in:
5
Choosing restaurant for lunch in campus area by the compromise decision via AHP
Kilinc, Ceyhun C.
;
Semiz, Mustafa
;
Katircioglu, Elif
; …
- In:
International journal of economic perspectives : IJEP
7
(
2013
)
2
,
pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
Saved in:
6
Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
12
(
2013
)
3
,
pp. 327-344
Persistent link: https://www.econbiz.de/10009788052
Saved in:
7
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
8
Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality : a systematic review of the literature
Abbas Mardani
;
Ahmad Jusoh
;
Zavadskas, Edmundas Kazimieras
- In:
Journal of business economics and management
16
(
2015
)
5
,
pp. 1034-1068
Persistent link: https://www.econbiz.de/10011386725
Saved in:
9
An analytical model for supplier selection
Kumar, Darshan
;
Seema
- In:
International journal of Indian culture and business …
14
(
2017
)
2
,
pp. 131-140
Persistent link: https://www.econbiz.de/10011714647
Saved in:
10
Evaluating service quality of airports with integrating
TOPSIS
and VIKOR under fuzzy environment
Kazemi, Abolfazl
;
Attari, Mahdi Yousefi Nejad
; …
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
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