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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,870
Konsumentenverhalten
81,421
Brand management
17,817
Markenführung
17,404
Theorie
13,436
Theory
13,130
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11,261
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11,149
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6,186
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6,072
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5,763
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5,760
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5,752
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5,391
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5,321
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5,075
Service quality
4,718
Einzelhandel
4,500
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4,447
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4,236
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4,183
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3,837
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3,700
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
21
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17
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15
Balaji, M. S.
14
Line, Nathaniel D.
14
Propper, Carol
14
Jang, Soocheong
13
Klaus, Philipp
13
Bilgihan, Anil
12
Gong, Taeshik
12
Prybutok, Victor R.
12
Sharma, Piyush
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lee, Seonjeong
8
Lu, Lu
8
Park, Jungkun
8
Qu, Hailin
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Wu, Luorong
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Beck, Adrian
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Bujisic, Milos
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Carlson, Jamie
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1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Verlag Dr. Kovač
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Journal of retailing and consumer services
238
International journal of hospitality management
227
Journal of business research : JBR
124
The journal of services marketing
109
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
81
Services marketing quarterly
73
The service industries journal
71
Journal of travel and tourism marketing
68
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
39
Journal of service management
34
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
31
Journal of air transport management
29
Journal of service research
29
International journal of services and operations management
28
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Journal of hospitality and tourism insights
25
Journal of strategic marketing
25
Managing service quality : MSQ ; an international journal
25
Total quality management & business excellence
25
Journal of retailing
24
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Marketing intelligence & planning
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
International journal of services and operations management : IJSOM
21
Journal of internet commerce
21
Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
4,654
EconStor
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1
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1
The mediating role of postrecovery satisfaction in the relationship between
justice
perceptions and customer attitudes
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
Saved in:
2
Service recovery,
justice
perception
, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
An investigation of effects of
justice
recovery dimensions on students' satisfaction with service recovery in higher education environment
Waqas, Muhammad
;
Ali, Haider
;
Khan, Muhammad Ali
- In:
International review on public and non-profit marketing
11
(
2014
)
3
,
pp. 263-284
Persistent link: https://www.econbiz.de/10010413070
Saved in:
4
How trust mediate the effects of perceived
justice
on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
5
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
6
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer
perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
7
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
8
Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
9
Impact of students' experiences on brand image
perception
: the case of Vietnamese higher education
Vo Thi Ngoc Thuy
;
Hoang Doan Phuong Thao
- In:
International review on public and non-profit marketing
14
(
2017
)
2
,
pp. 217-251
Persistent link: https://www.econbiz.de/10011916386
Saved in:
10
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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