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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
14
Konsumentenverhalten
14
Service quality
14
Customer satisfaction
12
Kundenzufriedenheit
11
Emotion
10
Canada
7
Kanada
6
Online retailing
5
Online-Handel
5
Beziehungsmarketing
4
E-commerce
4
Electronic Commerce
4
Hotel industry
4
Hotellerie
4
Internet marketing
4
Online-Marketing
4
Relationship marketing
4
Bank
3
Cultural identity
3
Einzelhandel
3
Emotions
3
Kulturelle Identität
3
Mobile communications
3
Mobilkommunikation
3
Research work
3
Retail trade
3
Social Web
3
Social web
3
Tunisia
3
Attitudes
2
Bibliometrics
2
Bibliometrie
2
Brand
2
Brand image
2
Brand management
2
Confidence
2
Cross‐cultural studies
2
Customer services quality
2
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Article
14
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14
Aufsatz in Zeitschrift
14
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English
14
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Ladhari, Riadh
14
Morales Alvarez, Miguel
4
Ladhari, Ines
2
Souiden, Nizar
2
Bressolles, Grégory
1
Brun, Isabelle
1
Dufour, Béatrice
1
Lajante, Mathieu
1
Leclerc, André
1
Massa, Elodie
1
Pons, Frank
1
Reynoso, Javier
1
Rigaux-Bricmont, Benny
1
Sepúlveda, César
1
Toro, Rosario
1
Zins, Michel
1
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Journal of retailing and consumer services
3
International journal of contemporary hospitality management
2
Journal of financial services marketing : JFSM
2
Health marketing quarterly
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
14
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1
Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry
Ladhari, Riadh
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 70-82
Persistent link: https://www.econbiz.de/10003903427
Saved in:
2
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
3
The lodging quality index : an independent assessment of validity and dimensions
Ladhari, Riadh
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 628-652
Persistent link: https://www.econbiz.de/10009568743
Saved in:
4
Service quality, emotional satisfaction, and behavioural intentions : a study in the hotel industry
Ladhari, Riadh
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 308-331
Persistent link: https://www.econbiz.de/10009525093
Saved in:
5
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
6
Bank service quality : comparing Canadian and Tunisian customer perceptions
Ladhari, Riadh
;
Ladhari, Ines
;
Morales Alvarez, Miguel
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 224-246
Persistent link: https://www.econbiz.de/10009011788
Saved in:
7
Comparative cross-cultural service quality : an assessment of research methodology
Morales Alvarez, Miguel
;
Ladhari, Riadh
- In:
Journal of service management
22
(
2011
)
2
,
pp. 241-265
Persistent link: https://www.econbiz.de/10009155026
Saved in:
8
Culture and personal values : how they influence perceived service quality
Ladhari, Riadh
;
Pons, Frank
;
Bressolles, Grégory
; …
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 951-957
Persistent link: https://www.econbiz.de/10009241420
Saved in:
9
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
10
Determinants of patient satisfaction with public hospital services
Ladhari, Riadh
;
Rigaux-Bricmont, Benny
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10010244751
Saved in:
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