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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
47
Konsumentenverhalten
46
Customer satisfaction
26
Service quality
26
Kundenzufriedenheit
20
Lieferantenmanagement
15
Supplier relationship management
15
Beziehungsmarketing
11
Relationship marketing
11
Innovation
10
B-to-B-Marketing
9
Brand management
9
Business-to-business marketing
9
Cross-cultural management
9
India
9
Indien
9
Interkulturelles Management
9
Markenführung
9
Brand image
8
China
8
Cultural identity
8
Firm performance
8
Intercultural service encounters
8
Kulturelle Identität
8
USA
8
United States
8
Unternehmenserfolg
8
Customer service
7
Emerging economies
7
Innovation management
7
Innovationsmanagement
7
Kundenservice
7
Markenimage
7
Schwellenländer
7
Auslandsverlagerung
5
Globalization
5
Großbritannien
5
Interaction comfort
5
KMU
5
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English
21
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Sharma, Piyush
21
Chen, Ivy S. N.
4
Luk, Sherriff T. K.
4
Zhan, Wu
4
Kim, Namwoon
3
Kingshott, Russel P. J.
3
Su, Yong
2
Tam, Jackie L. M.
2
Ueno, Akiko
2
Chan, Kimmy Wa
1
Chen, Ke
1
Chu, Candace
1
Fung, Chaktin
1
Gaur, Sanjaya Singh
1
Gong, Taeshik
1
Herjanto, Halimin
1
Ho, Angus
1
Hosie, Peter J.
1
Hsieh, J. J. Po-an
1
Jain, Kokil
1
Kingshott, Russel
1
Kong, Titus Tak Chuen
1
Parasuraman, A.
1
Rai, Arun
1
Tam, Jackie
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The journal of services marketing
9
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
21
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1
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Are strong brands a source of competitive advantage in the virtual world?
Sharma, Piyush
- In:
Branding and sustainable competitive advantage : …
,
(pp. 4-23)
.
2012
Persistent link: https://www.econbiz.de/10009707222
Saved in:
3
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
4
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
5
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
6
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
7
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
8
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
9
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
10
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
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