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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Viral marketing
4,755
Virales Marketing
4,734
Consumer behaviour
2,660
Konsumentenverhalten
2,660
Social Web
2,227
Social web
2,227
Online-Marketing
1,736
Internet marketing
1,729
Online retailing
859
Online-Handel
859
Beziehungsmarketing
671
Relationship marketing
669
Customer satisfaction
583
Kundenzufriedenheit
582
Electronic Commerce
466
E-commerce
456
Brand image
412
Markenimage
412
Brand management
404
Markenführung
404
Service quality
368
Soziales Netzwerk
357
Social network
347
Personalization
269
social media
269
Personalisierung
267
Advertising effects
261
Werbewirkung
261
Confidence
251
Vertrauen
250
Social media
235
Internet
232
Hotel industry
223
Hotellerie
223
Data Mining
214
Data mining
214
Emotion
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eWOM
212
word of mouth
208
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Arbeitspapier
7
Graue Literatur
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4
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Balaji, M. S.
4
Lu, Susan Feng
4
Hsu, Maxwell K.
3
Lassar, Walfried M.
3
Liu, Chih-Hsing
3
Roy, Sanjit
3
Rui, Huaxia
3
Sparks, Beverley
3
Sreejesh, S.
3
Ye, Qiang
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Anusree, M. R.
2
Bilgihan, Anil
2
Borghi, Matteo
2
Bouvain, Petra
2
Bradley, Graham L.
2
Bujisic, Milos
2
Caillier, James Gerard
2
Camilleri, Mark Anthony
2
Carlson, Jamie
2
Carrera, Clara
2
Casidy, Riza
2
Cervera-Taulet, Amparo
2
Chaniotakis, Ioannis E.
2
Cobanoglu, Cihan
2
Dagger, Tracey S.
2
Eisingerich, Andreas B
2
Filieri, Raffaele
2
Gallivan, Michael
2
Gao, Baojun
2
Gross, Rainer
2
Grottke, Michael
2
Han, Heesup
2
Hanks, Lydia
2
Harris, Lloyd C.
2
Hutzinger, Clemens
2
Israeli, Aviad A.
2
Jang, Soocheong
2
Jayawardhena, Chanaka
2
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Journal of retailing and consumer services
25
International journal of hospitality management
22
Journal of business research : JBR
19
Journal of hospitality marketing & management
12
Journal of travel and tourism marketing
12
International journal of contemporary hospitality management
10
The journal of services marketing
9
Tourism management : research, policies, practice
8
Cogent business & management
7
Psychology & marketing
7
Service business
7
Services marketing quarterly
6
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service management
4
Journal of strategic marketing
4
Managing service quality : MSQ ; an international journal
4
The service industries journal
4
Journal of financial services marketing : JFSM
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of vacation marketing : an international journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Faculty & research / Insead : working paper series
2
Health marketing quarterly
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
International journal of bank marketing
2
International journal of electronic business : IJEB
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of quality and service sciences
2
International journal of services, economics and management
2
International journal of sport management and marketing : IJSMM
2
Journal for global business advancement : JGBA
2
Journal of air transport management
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
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ECONIS (ZBW)
368
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1
Health and relationship quality of the LGBTQIA+ population in Europe
Berlingieri, Francesco
;
Kovacic, Matija
-
2023
Persistent link: https://www.econbiz.de/10014534102
Saved in:
2
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
3
Investigating the effect of place quality and word-of-mouth communication on intention to revisit the city of military service
Akbari, Mohsen
;
Chaijani, Milad Hooshmand
;
Derakhshan, …
- In:
International journal of leisure and tourism marketing …
4
(
2015
)
3/4
,
pp. 207-221
Persistent link: https://www.econbiz.de/10011541331
Saved in:
4
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
5
The role of sea-based adventure experiences in tourists’ satisfaction and behavioral intentions
Triantafillidou, Amalia
;
Petala, Zinovia
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 67-87
Persistent link: https://www.econbiz.de/10011485021
Saved in:
6
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
7
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
8
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
9
Protecting market identity : when and how do organizations respond to consumers' devaluations?
Wang, Tao
;
Wezel, Filippo Carlo
;
Forgues, Bernard
- In:
Academy of Management journal : AMJ
59
(
2016
)
1
,
pp. 135-162
Persistent link: https://www.econbiz.de/10011453684
Saved in:
10
Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang
- In:
Journal of customer behaviour
17
(
2018
)
4
,
pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
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