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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
132
Konsumentenverhalten
130
Customer satisfaction
69
Kundenzufriedenheit
68
Hotel industry
62
Hotellerie
62
Holiday behaviour
59
Urlaubsverhalten
59
Beziehungsmarketing
55
Relationship marketing
55
Tourism
47
Tourismus
47
Service quality
46
Tourism industry
34
Tourismuswirtschaft
34
Gastronomie
27
Restaurant industry
27
Brand management
26
Emotion
26
Markenführung
26
Brand image
25
Markenimage
25
Environmental consciousness
21
Umweltbewusstsein
21
Satisfaction
20
USA
20
South Korea
19
Südkorea
19
Tourism marketing
19
Tourismusmarketing
19
Corporate Social Responsibility
18
Corporate social responsibility
18
Environmental management
18
Umweltmanagement
18
United States
18
Nachhaltige Entwicklung
17
Sustainable development
17
China
16
Cruise
16
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30
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1
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Article
46
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46
Aufsatz in Zeitschrift
46
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English
46
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Han, Heesup
42
Chua, Bee-Lia
7
Hyun, Sunghyup Sean
6
Kim, Wansoo
6
Lee, Sanghyeop
6
Moon, Hyoungeun
5
Kim, Jinkyung Jenny
4
Ham, Sunny
3
Al-Ansi, Amr
2
Goh, Ben
2
Hwang, Jinsoo
2
Jeaheng, Yoksamon
2
Kim, Seoyoung
2
Kim, Yunhi
2
Lee, Jin-soo
2
Lee, Kai-Sean
2
Ryu, Kisang
2
Yu, Jongsik
2
Abdul Hafaz Ngah
1
Akram, Umair
1
Akram, Zubair
1
Alkire, Linda
1
Ariza-Montes, Antonio
1
Baah, Nancy Grace
1
Baek, Seunghee
1
Bilgihan, Anil
1
Bui, M̃y
1
Buoye, Alexander John
1
Chaudhary, Swati
1
Dogan, Seden
1
Han, Seohui
1
Hernández-Perlines, Felipe
1
Huffman, Lynn
1
Jai, Catherine
1
Jani, Dev
1
Jeong, Chul
1
Jung, Heekyoung
1
Karim, Shahrim
1
Kiatkawsin, Kiattipoom
1
Kim, Chulwon
1
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Journal of travel and tourism marketing
17
International journal of hospitality management
11
Journal of hospitality marketing & management
3
Tourism management : research, policies, practice
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Journal of business research : JBR
1
Journal of investment management : JOIM
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
46
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1
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
2
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
3
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
4
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
5
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
6
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
7
Investigation of cruise vacationers' behavioral intention formation in the fast-growing cruise industry : the moderating impact of gender and age
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Kim, Hyeon-Cheol
;
Han, Heesup
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10011986596
Saved in:
8
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
9
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
10
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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