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Kritische Erfolgsfaktoren der wertschöpfungsorientierten Strategie im industriellen Service 4.0
Behler, Juri - 2021
Persistent link: https://www.econbiz.de/10012506363
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Enabler toward successful implementation of Quality 4.0 in digital transformation era : a comprehensive review and future research agenda
Thekkoote, Ramadas - In: International journal of quality & reliability management 39 (2022) 6, pp. 1368-1384
Persistent link: https://www.econbiz.de/10013397809
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Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia; Swarnakar, Vikas; Simsekler, Mecit Can Emre - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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The digitalization and servitization of manufacturing : a review on digital business models
Martín Peña, María Luz; Díaz-Garrido, Eloísa; … - In: Strategic change 27 (2018) 2, pp. 91-99
Persistent link: https://www.econbiz.de/10011973400
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Dienstleistung 4.0 : Konzeption und empirische Prüfung einer von smarten Assistenten angebotenen Dienstleistungsform
Mohr, Lukas - 2020
Persistent link: https://www.econbiz.de/10012171603
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The impact of the internet of things on the perceived quality and customer involvement of smart product-service systems
Sassanelli, Claudio; Pacheco, Diego Augusto de Jesus - In: Technological forecasting and social change : an … 198 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015075645
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Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...
Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.);  … - Excellence in Services International Conference <26., … - 2024
The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of...
Persistent link: https://www.econbiz.de/10014583364
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Evaluation factors in successful global selective outsourcing operations
Majanoja, Anne-Maarit; Linko, Linnéa; Leppänen, Ville - In: International journal of services technology and management 23 (2017) 5/6, pp. 528-549
Persistent link: https://www.econbiz.de/10011844636
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From Industry 4.0 to Quality 4.0 : An Innovative TQM Guide for Sustainable Digital Age Businesses
Ibidapo, Timothy Adesanya - 2022
1. Genealogy of Quality -- 2. Quality Overview -- 3. Managing Quality -- 4. Quality Management Trends -- 5. Basics of Quality -- 6. Quality Teamwork -- 7. Economics of Quality -- 8. Process Management -- 9. The Dictates of Quality -- 10. People Involvement -- 11. Quality Tools and Techniques --...
Persistent link: https://www.econbiz.de/10013275878
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The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM
Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531
This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...
Persistent link: https://www.econbiz.de/10013259223