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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Efficiency
18,407
Effizienz
15,799
Krankenhaus
13,467
Online-Marketing
13,279
Internet marketing
13,163
Hospital
12,231
Technical efficiency
11,857
Technische Effizienz
11,640
Theorie
9,817
Theory
9,706
Data envelopment analysis
9,496
Data-Envelopment-Analyse
8,770
Consumer behaviour
7,497
Konsumentenverhalten
7,488
Social Web
7,185
Social web
7,177
Hotel industry
6,636
Hotellerie
6,547
efficiency
5,176
Performance
5,095
Viral marketing
4,935
Virales Marketing
4,915
performance
4,512
Deutschland
4,434
USA
4,360
United States
4,227
Productivity
3,969
Germany
3,928
Produktivität
3,769
Unternehmenserfolg
3,521
Firm performance
3,501
Service quality
3,279
Bank
3,278
Health care
3,233
Gesundheitsversorgung
3,214
Beziehungsmarketing
2,945
Relationship marketing
2,941
Schätzung
2,601
Gesundheitswesen
2,586
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Undetermined
1,501
Free
683
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Article
2,556
Book / Working Paper
720
Journal
1
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All
Article in journal
2,442
Aufsatz in Zeitschrift
2,442
Graue Literatur
252
Non-commercial literature
252
Working Paper
236
Arbeitspapier
221
Aufsatz im Buch
100
Book section
100
Hochschulschrift
53
Thesis
41
Conference paper
27
Konferenzbeitrag
27
Collection of articles of several authors
23
Sammelwerk
23
Case study
21
Fallstudie
21
Aufsatzsammlung
16
Collection of articles written by one author
7
Konferenzschrift
7
Sammlung
7
Bibliografie enthalten
5
Bibliography included
5
Forschungsbericht
4
Conference proceedings
3
Amtsdruckschrift
2
Government document
2
Handbook
2
Handbuch
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
Lehrbuch
1
Reprint
1
Rezension
1
Statistics
1
Statistik
1
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English
3,144
German
128
French
5
Italian
1
Russian
1
Author
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Propper, Carol
38
Siciliani, Luigi
35
Straume, Odd Rune
20
Han, Heesup
17
Horwitz, Jill R.
16
Brekke, Kurt R.
15
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Wübker, Ansgar
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Lu, Susan Feng
10
Milcent, Carine
10
Staiger, Douglas
10
Dabestani, Reza
9
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Law, Chun Hung Roberts
9
Rahman, Momotazur
9
Sparks, Beverley
9
Augurzky, Boris
8
Chandrasekaran, Aravind
8
Gobillon, Laurent
8
Karatepe, Osman M.
8
Mennicken, Roman
8
Shahin, Arash
8
Shirouyehzad, Hadi
8
Torres, Edwin N.
8
Wasem, Jürgen
8
Balaji, M. S.
7
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National Bureau of Economic Research
39
IGI Global
4
OECD
3
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Universität Potsdam
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Books on Demand GmbH <Norderstedt>
1
Columbia University / Department of Economics
1
Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
Great Britain / Dept. of Employment
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Maastricht Research School of Economics of Technology and Organizations
1
Nationalekonomiska Institutionen <Lund>
1
Organisation for Economic Co-operation and Development
1
Philipps-Universität Marburg
1
Ruhr-Universität Bochum
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
University of Cambridge / Department of Applied Economics
1
University of Cambridge / Faculty of Economics
1
University of Natal
1
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Published in...
All
International journal of hospitality management
210
Health care management review : HCM review
80
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
66
Tourism management : research, policies, practice
52
Journal of travel and tourism marketing
44
Journal of retailing and consumer services
42
Journal of health economics
41
Working paper / National Bureau of Economic Research, Inc.
41
The service industries journal
39
NBER working paper series
38
Quality management journal : QMJ
38
Journal of business research : JBR
37
Journal of health organization and management
37
NBER Working Paper
35
International journal of productivity and quality management : IJPQM
30
The TQM journal : the international review of organizational improvement
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Health economics
24
Health marketing quarterly
24
Total quality management & business excellence
22
International journal of quality & reliability management
21
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Service business
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of quality and service sciences
18
Health care management science
17
The journal of services marketing
17
Journal of hospitality and tourism insights
16
International journal of services and operations management
15
Ruhr economic papers
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Tourism management perspectives : TMP
14
Cogent business & management
13
European journal of operational research : EJOR
13
International journal of services, economics and management
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
13
The European journal of health economics
13
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Source
All
ECONIS (ZBW)
3,260
EconStor
15
OLC EcoSci
2
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1
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1
Managing negative online accommodation reviews : evidence from the Cook Islands
Mate, Mani Jeremiah
;
Trupp, Alexander
;
Pratt, Stephen
- In:
Journal of travel and tourism marketing
36
(
2019
)
5
,
pp. 627-644
Persistent link: https://www.econbiz.de/10012179450
Saved in:
2
A new examination of
hospital
performance
after healthcare reform in Turkey : sensitivity and quality comparisons
Kacak, Hakan
;
Ozcan, Yasar A.
;
Kavuncubasi, Sahin
- In:
International journal of public policy
10
(
2014
)
4/5
,
pp. 178-194
Persistent link: https://www.econbiz.de/10010531343
Saved in:
3
A
DEA
based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-
performance
Shwartz, Michael
;
Burgess, James Francis
;
Zhu, Joe
- In:
European journal of operational research : EJOR
253
(
2016
)
2
,
pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
Saved in:
4
The interplay between regulation and
efficiency
: evidence from the Austrian
hospital
inpatient sector
Sommersguter-Reichmann, Margit
;
Stepan, Adolf
- In:
Socio-economic planning sciences : the international …
52
(
2015
),
pp. 10-21
Persistent link: https://www.econbiz.de/10011417882
Saved in:
5
The trade-offs between
efficiency
and quality in the
hospital
production : some evidence from Shenzhen, China
Yang, Jinqiu
;
Zeng, Wu
- In:
China economic review : an international journal
31
(
2014
),
pp. 166-184
Persistent link: https://www.econbiz.de/10011288882
Saved in:
6
Appraisal of regional
hospital
efficiency
and healthcare quality in China : impacts of subsidies and marketization
Zhang, Cai Wen
;
Yang, Yuanhui
- In:
Socio-economic planning sciences : the international …
89
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014434579
Saved in:
7
Harvesting online reviews to identify the competitor set in a service business : evidence from the hotel industry
Ye, Fei
;
Xia, Qian
;
Zhang, Minhao
;
Zhan, Yuanzhu
;
Li, Yina
- In:
Journal of service research
25
(
2022
)
2
,
pp. 301-327
Persistent link: https://www.econbiz.de/10013268024
Saved in:
8
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
9
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
10
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
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