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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
20
Konsumentenverhalten
20
Brasilien
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Brazil
13
Customer satisfaction
10
Beziehungsmarketing
9
Kundenzufriedenheit
9
Relationship marketing
9
Service quality
9
Confidence
5
Innovation
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Purchase intention
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Social Web
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Social web
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Vertrauen
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Co-creation
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Emerging economies
4
Higher education institution
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Hochschule
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Satisfaction
4
Schwellenländer
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Stakeholder
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Viral marketing
4
Virales Marketing
4
purchase intention
4
Banking services
3
Comparison
3
E-commerce
3
Electronic Commerce
3
Entrepreneurship
3
Entrepreneurship approach
3
Financial services
3
Finanzdienstleistung
3
Innovation management
3
Innovationsmanagement
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Marketing
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Nonprofit organization
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Nonprofit-Organisation
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Online retailing
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English
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Mainardes, Emerson Wagner
8
Rodrigues, Ricardo Gouveia
2
Azzari, Vitor
1
Beiruth, Aziz Xavier
1
Costa, Priscilla Maria Ferreira
1
Freitas, Neudson Peres de
1
Lima, Mariana Marques de
1
Marchiori, Danilo M.
1
Monte-Mor, Danilo Soares
1
Nossa, Silvania Neris
1
Romano, Paula Cristina da Silveira
1
Silva, Marinalva Barros da
1
Sousa, Gerlane da Silva
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Teixeira, Aridelmo
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Information technology and management
1
International journal of bank marketing
1
International journal of quality and service sciences
1
Journal of accounting & organizational change : JAOC
1
Journal of financial services marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Service business
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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Determinants of co-creation in banking services
Mainardes, Emerson Wagner
;
Teixeira, Aridelmo
;
Romano, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 187-204
Persistent link: https://www.econbiz.de/10011707759
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2
Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector
Marchiori, Danilo M.
;
Mainardes, Emerson Wagner
; …
- In:
Information technology and management
19
(
2018
)
4
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011957537
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3
The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner
;
Freitas, Neudson Peres de
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
Saved in:
4
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
5
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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6
Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner
;
Silva, Marinalva Barros da
; …
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
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7
Customers' satisfaction with fintech services : evidence from Brazil
Mainardes, Emerson Wagner
;
Costa, Priscilla Maria Ferreira
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 378-395
Persistent link: https://www.econbiz.de/10014326887
Saved in:
8
ACCOUNTQUAL : a scale for measuring accounting service quality
Azzari, Vitor
;
Mainardes, Emerson Wagner
;
Beiruth, Aziz …
- In:
Journal of accounting & organizational change : JAOC
20
(
2024
)
1
,
pp. 130-152
Persistent link: https://www.econbiz.de/10014496864
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