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~subject:"Dienstleistungsqualität"
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Together we tango : value faci...
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Dienstleistungsqualität
Relationship marketing
25,935
Beziehungsmarketing
25,260
Value creation
13,961
Betriebliche Wertschöpfung
13,796
Consumer behaviour
9,636
Konsumentenverhalten
9,599
Customer satisfaction
5,600
Kundenzufriedenheit
5,539
Service quality
4,204
Kundenintegration
3,906
Customer integration
3,899
Theorie
3,377
Theory
3,355
Deutschland
3,321
Germany
3,239
Lieferantenmanagement
2,895
Supplier relationship management
2,891
Brand management
2,778
Markenführung
2,774
Social Web
2,734
Social web
2,733
Kundenwert
2,588
Customer value
2,527
Innovation
2,433
Globalisierung
2,296
Globalization
2,272
Electronic Commerce
2,236
E-commerce
2,148
Supply chain
2,140
Lieferkette
2,134
Innovationsmanagement
2,096
Marketingmanagement
2,088
Marketing management
2,072
Innovation management
2,053
Brand image
1,997
Markenimage
1,991
Sharing economy
1,911
Online-Marketing
1,718
Welt
1,704
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Online availability
All
Undetermined
1,985
Free
651
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All
Article
3,585
Book / Working Paper
595
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Article in journal
3,386
Aufsatz in Zeitschrift
3,386
Aufsatz im Buch
195
Book section
195
Hochschulschrift
104
Thesis
85
Graue Literatur
81
Non-commercial literature
81
Working Paper
54
Arbeitspapier
53
Collection of articles of several authors
36
Sammelwerk
36
Case study
27
Conference paper
27
Fallstudie
27
Konferenzbeitrag
27
Bibliografie enthalten
25
Bibliography included
25
Aufsatzsammlung
18
Lehrbuch
7
Reprint
7
Textbook
7
Guidebook
5
Konferenzschrift
5
Ratgeber
5
Collection of articles written by one author
4
Sammlung
4
Forschungsbericht
3
Research Report
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Interview
1
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English
3,909
German
271
French
2
Italian
1
Swedish
1
Author
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Prentice, Catherine
21
Bruhn, Manfred
20
Mattila, Anna S.
19
Han, Heesup
18
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Hollebeek, Linda D.
11
Le Nguyen Hau
10
Quach, Sara
10
Edvardsson, Bo
9
Pham Ngoc Thuy
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Witell, Lars
9
Georgi, Dominik
8
Hammerschmidt, Maik
8
Izogo, Ernest Emeka
8
Marimon, Frederic
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Bilgihan, Anil
7
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
So, Kevin Kam Fung
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
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National Bureau of Economic Research
3
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eric Cuvillier <Firma>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Clausthal
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
187
International journal of hospitality management
129
Journal of business research : JBR
115
The journal of services marketing
101
The service industries journal
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
57
International journal of contemporary hospitality management
52
Services marketing quarterly
51
Journal of service research : JSR
50
Service business
50
Journal of service management
48
Journal of travel and tourism marketing
46
Cogent business & management
34
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Industrial marketing management : the international journal for industrial and high-tech firms
30
Tourism management : research, policies, practice
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of quality and service sciences
27
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
26
International journal of services and operations management
25
Journal of the Academy of Marketing Science
24
Asia Pacific journal of marketing and logistics
23
Journal of air transport management
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of electronic customer relationship management : IJECRM
21
International journal of productivity and quality management : IJPQM
21
International journal of services, economics and management
21
Managing service quality : MSQ ; an international journal
21
Psychology & marketing
20
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of retailing
16
International journal of electronic marketing and retailing : IJEMR
15
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Source
All
ECONIS (ZBW)
4,168
EconStor
7
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
2
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
3
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
4
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
5
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
6
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
7
Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin
- In:
Management research review
39
(
2016
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Saved in:
8
Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana
;
Andreu, Luisa
;
Cervera, Amparo
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
Saved in:
9
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
10
Interactive value formation : drivers and outcomes from
Airbnb
guests' perspectives
Sthapit, Erose
;
Bjørk, Peter
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
2
,
pp. 129-147
Persistent link: https://www.econbiz.de/10012517160
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