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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,578
Konsumentenverhalten
81,128
Relationship marketing
26,366
Beziehungsmarketing
25,691
Einzelhandel
17,845
Retail trade
15,244
Theorie
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Theory
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Brand management
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Markenführung
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Customer satisfaction
8,222
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7,136
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7,096
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6,558
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6,539
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6,476
USA
6,438
Service quality
6,397
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6,075
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5,874
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5,347
Internet marketing
5,323
Electronic Commerce
5,200
E-commerce
4,998
Markenartikel
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Brand
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Marketingmanagement
4,122
Marketing management
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Werbewirkung
3,747
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3,707
Verbraucherverhalten
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Experiment
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3,536
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3,477
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
21
Usman, Osly
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Wong, IpKin Anthony
11
Miao, Li
10
Voorhees, Clay M.
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Marimon, Frederic
9
Park, Jungkun
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Torres, Edwin N.
9
Van Vaerenbergh, Yves
9
Xu, Xun
9
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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European Health Care Conference <2, 2011, Hamburg>
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IGI Global
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
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Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
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Svenska Handelshögskolan <Helsinki>
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
273
International journal of hospitality management
259
Journal of business research : JBR
159
The journal of services marketing
149
The service industries journal
108
International journal of contemporary hospitality management
96
Journal of hospitality marketing & management
96
Services marketing quarterly
84
Journal of travel and tourism marketing
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of service research : JSR
66
Service business
62
Cogent business & management
54
Journal of service management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Tourism management : research, policies, practice
50
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
International journal of services and operations management
36
International journal of services, economics and management
36
Managing service quality : MSQ ; an international journal
36
The international journal of bank marketing : IJBM
36
Journal of strategic marketing
34
Psychology & marketing
32
Total quality management & business excellence
32
Journal of the Academy of Marketing Science
31
International journal of services and operations management : IJSOM
30
Journal of retailing
30
European journal of marketing : EJM
28
International journal of electronic marketing and retailing : IJEMR
28
International journal of quality & reliability management
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of hospitality and tourism insights
27
Marketing intelligence & planning
27
International journal of electronic customer relationship management : IJECRM
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
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ECONIS (ZBW)
6,327
EconStor
10
OLC EcoSci
4
USB Cologne (EcoSocSci)
2
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1
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
2
Retail store branding in Turkey : its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen
- In:
EuroMed journal of business
3
(
2008
)
3
,
pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
Saved in:
3
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
4
Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K.
- In:
Issues of business and law
4
(
2012
),
pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
Saved in:
5
Loyalty, quality and satisfaction in FMCG retail market does loyalty in retailing exist?
Nessim, Kattysamir
;
Thurn, Emmie
;
Gustafsson, David
; …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
Saved in:
6
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
7
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
8
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
9
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
10
Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam
- In:
Decision
40
(
2013
)
1/2
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
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