//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Social influence on future rev...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Social Web
20,200
Social web
20,166
Emotion
10,429
Beziehungsmarketing
10,085
Relationship marketing
10,070
Theorie
9,838
Theory
9,655
Online-Marketing
8,242
Markenführung
8,215
Brand management
8,209
Internet marketing
8,137
Markenimage
6,877
Brand image
6,845
Online-Handel
6,121
Online retailing
6,108
Kundenzufriedenheit
6,027
Customer satisfaction
6,025
USA
5,551
United States
5,346
Electronic Commerce
4,881
Deutschland
4,834
Viral marketing
4,781
Virales Marketing
4,771
Service quality
4,761
E-commerce
4,706
Germany
4,503
Brand
4,384
Markenartikel
4,376
Einzelhandel
4,200
Retail trade
4,122
Experiment
4,031
Werbewirkung
3,984
Advertising effects
3,943
Verbraucherverhalten
3,566
Werbung
3,254
Advertising
3,211
Marketingmanagement
3,187
more ...
less ...
Online availability
All
Undetermined
2,497
Free
776
Type of publication
All
Article
4,203
Book / Working Paper
560
Type of publication (narrower categories)
All
Article in journal
4,072
Aufsatz in Zeitschrift
4,072
Aufsatz im Buch
128
Book section
128
Graue Literatur
75
Non-commercial literature
75
Hochschulschrift
72
Working Paper
60
Arbeitspapier
57
Thesis
52
Conference paper
37
Konferenzbeitrag
37
Collection of articles of several authors
16
Sammelwerk
16
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
6
Sammlung
6
Aufsatzsammlung
5
Case study
5
Fallstudie
5
Konferenzschrift
4
Reprint
3
Amtsdruckschrift
1
Article
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
more ...
less ...
Language
All
English
4,671
German
90
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
31
Mattila, Anna S.
25
Usman, Osly
21
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sharma, Piyush
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Sparks, Beverley
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Söderlund, Magnus
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Schumann, Jan Hendrik
8
Vázquez Casielles, Rodolfo
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
more ...
less ...
Institution
All
National Bureau of Economic Research
4
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
245
International journal of hospitality management
224
Journal of business research : JBR
131
The journal of services marketing
113
International journal of contemporary hospitality management
90
Journal of hospitality marketing & management
82
The service industries journal
74
Journal of travel and tourism marketing
71
Services marketing quarterly
71
Journal of service research : JSR
51
Cogent business & management
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Service business
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Journal of service management
37
Asia Pacific journal of marketing and logistics
33
Journal of service research
33
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
Journal of air transport management
32
Psychology & marketing
30
International journal of services and operations management
29
The TQM journal : the international review of organizational improvement
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
27
Journal of strategic marketing
26
Journal of the Academy of Marketing Science
25
Total quality management & business excellence
25
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
International journal of business information systems : IJBIS
21
International journal of quality & reliability management
21
Quality management journal : QMJ
21
Technological forecasting & social change : an international journal
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
more ...
less ...
Source
All
ECONIS (ZBW)
4,759
EconStor
4
Showing
1
-
10
of
4,763
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
2
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
3
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
4
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
5
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
6
Do word-of-mouth and quality have the same influence in choosing a doctor online? : a study from elaboration likelihood model perspective
Wu, Juhua
;
Chen, Wanqi
;
Tao, Lei
;
Liu, Qian
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014535209
Saved in:
7
The role of website quality and social ties EWOM in e-services adoption
Sharma, Himanshu
;
Aakash, Aakash
;
Aggarwal, Anu Gupta
- In:
Structural equation modeling approaches to e-service …
,
(pp. 268-298)
.
2019
Persistent link: https://www.econbiz.de/10012023189
Saved in:
8
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
9
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
10
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->