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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,099
Konsumentenverhalten
80,619
Theorie
9,949
Theory
9,746
Relationship marketing
9,189
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5,614
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5,561
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5,127
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4,841
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4,764
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Han, Heesup
32
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27
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20
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18
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16
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14
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14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
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13
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12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Propper, Carol
11
Sparks, Beverley
11
Wong, IpKin Anthony
11
Gursoy, Dogan
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
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9
Kim, Woo Gon
9
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Xu, Xun
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Ali, Faizan
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Amin, Muslim
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Harun, Ahasan
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Lu, Lu
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Lynn, Michael
8
Park, Jungkun
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
Springer Fachmedien Wiesbaden
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University of Natal
1
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International journal of hospitality management
267
Journal of retailing and consumer services
232
Journal of business research : JBR
126
The journal of services marketing
107
International journal of contemporary hospitality management
106
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
72
The service industries journal
71
Services marketing quarterly
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Tourism management : research, policies, practice
40
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
31
International journal of services and operations management
31
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of services, economics and management
28
Journal of air transport management
27
Psychology & marketing
27
Journal of hospitality and tourism insights
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Managing service quality : MSQ ; an international journal
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Quality management journal : QMJ
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of internet commerce
20
Journal of service theory and practice
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ECONIS (ZBW)
4,717
EconStor
4
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1
Are Black restaurant servers tipped less than white servers? : three experimental tests of server race effects on customers' tipping behaviors
Brewster, Zachary W.
;
Gourlay, Kenneth
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 433-447
Persistent link: https://www.econbiz.de/10013387216
Saved in:
2
Restaurant tipping
discrimination
: evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
3
Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W.
- In:
International journal of hospitality management
46
(
2015
),
pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
Saved in:
4
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
5
Racial prejudices, racialized workplaces, and restaurant servers’ hyperbolic perceptions of Black-White tipping differences
Brewster, Zachary W.
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
60
(
2019
)
2
,
pp. 159-173
Persistent link: https://www.econbiz.de/10012001713
Saved in:
6
Using contactless mobile payment in the Vietnamese restaurant industry
Giousmpasoglou, Charalampos
;
Dinh, Dzung
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
8
(
2022
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10013450570
Saved in:
7
Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Ahmad, Hafiz …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
Saved in:
8
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
9
Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha
;
Pech, Richard Jan
- In:
Global business review
19
(
2018
)
6
,
pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837
Saved in:
10
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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