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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
26
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Brand image
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Innovation
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Holiday behaviour
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Tourism industry
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Service quality
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Liu, Chih-Hsing
9
Gan, Bernard
4
Chou, Sheng-Fang
3
Li, Yong-Quan
3
Tu, Jin-Hua
2
Chen, Lu
1
Chen, You-Cheng
1
Chiu, Su-Chin
1
Horng, Jeou-Shyan
1
Lapuz, Maria Carmen B.
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Lee, Tingko
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Lee, Wei-Long
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Liu, Chih-hsing
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International journal of hospitality management
3
Journal of air transport management
3
International journal of contemporary hospitality management
1
Journal of retailing and consumer services
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence
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ECONIS (ZBW)
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1
How B&B experience affects customer value cocreation under the social servicescape : an emotional psychological perspective
Wang, Mei-Yu
;
Li, Yong-Quan
;
Ruan, Wen-Qi
;
Zhang, Shu-Ning
- In:
Tourism review
78
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014235260
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2
How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu
;
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of air transport management
75
(
2019
),
pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
Saved in:
3
Measuring creativity : role of service quality management, knowledge sharing and social interaction
Lin, Xiang-Qian
;
Chen, You-Cheng
;
Liu, Chih-Hsing
;
Li, …
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013550028
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
6
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
7
Effective restaurant rating scale development and a mystery shopper evaluation approach
Liu, Chih-hsing
;
Su, Ching-shu
;
Gan, Bernard
;
Chou, …
- In:
International journal of hospitality management
43
(
2014
),
pp. 53-64
Persistent link: https://www.econbiz.de/10010427933
Saved in:
8
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
9
Service quality and price perception of service : influence on word-of-mouth and revisit intention
Liu, Chih-Hsing
;
Lee, Tingko
- In:
Journal of air transport management
52
(
2016
),
pp. 42-54
Persistent link: https://www.econbiz.de/10011602624
Saved in:
10
Explicating restaurant performance : the nature and foundations of sustainable service and organizational environment
Chou, Sheng-Fang
;
Horng, Jeou-Shyan
;
Liu, Chih-Hsing
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 56-66
Persistent link: https://www.econbiz.de/10011872695
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