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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,095
Konsumentenverhalten
80,615
Social Web
20,618
Social web
20,587
Werbung
13,870
Online-Marketing
13,165
Internet marketing
13,049
Theorie
11,411
Advertising
11,339
Theory
11,200
Brand image
11,165
Brand management
11,059
Markenimage
11,051
Markenführung
10,970
Relationship marketing
10,695
Beziehungsmarketing
10,652
Youth
9,282
Jugendliche
9,024
Werbewirkung
8,003
USA
7,839
Advertising effects
7,777
Deutschland
7,280
United States
7,259
Online-Handel
6,651
Online retailing
6,637
Customer satisfaction
6,126
Germany
6,104
Kundenzufriedenheit
5,952
Electronic Commerce
5,860
E-commerce
5,583
Markenartikel
5,392
Brand
5,328
Service quality
4,664
Marketingmanagement
4,515
Einzelhandel
4,483
Marketing management
4,477
Retail trade
4,413
Viral marketing
4,127
Virales Marketing
4,125
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4,524
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sparks, Beverley
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Sharma, Piyush
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Law, Chun Hung Roberts
8
Qu, Hailin
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
Gaynor, Martin
7
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National Bureau of Economic Research
4
IGI Global
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
234
International journal of hospitality management
215
Journal of business research : JBR
123
The journal of services marketing
112
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
81
The service industries journal
70
Journal of travel and tourism marketing
69
Services marketing quarterly
69
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
39
Tourism management : research, policies, practice
35
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
Journal of air transport management
30
Journal of service research
30
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
28
International journal of services, economics and management
28
International journal of electronic marketing and retailing : IJEMR
27
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
25
Journal of retailing
25
Total quality management & business excellence
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Quality management journal : QMJ
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Managing service quality : MSQ ; an international journal
21
Technological forecasting & social change : an international journal
20
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ECONIS (ZBW)
4,609
EconStor
3
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1
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
2
What influences online shopping in Nigeria : trust or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
3
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
4
Promoting online purchase intention through website quality, EWOM, receiver perspective, consumer satisfaction and brand image
Wicaksono, Aditya Indra
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012887806
Saved in:
5
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
6
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
7
Influence of the perceived benefit of a social network-based sales promotion on the perceived quality of a heritage complex
Crespo-Almendros, Esmeralda
;
Prados-Peña, M. Belén
; …
- In:
Academia : revista Latinoamericana de administración
35
(
2022
)
2
,
pp. 148-162
Persistent link: https://www.econbiz.de/10013369812
Saved in:
8
Exploring the impact of social media platform image on hotel customers' visit intention
Ho, Juei-Ling
;
Chen, Kuan-Ying
;
Wang, Lan-Hsun
;
Yeh, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4206-4226
Persistent link: https://www.econbiz.de/10013413353
Saved in:
9
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
10
The effects of portal website attitude and e-services on branding of e-stores
Chen, Hsiu-li
;
Mathews, Shane
- In:
Australasian marketing journal
21
(
2013
)
3
,
pp. 155-160
Persistent link: https://www.econbiz.de/10010125796
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