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~subject:"Dienstleistungsqualität"
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PsyConversion : 101 Behavior P...
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Dienstleistungsqualität
Consumer behaviour
80,779
Konsumentenverhalten
80,688
Relationship marketing
25,611
Beziehungsmarketing
25,604
Electronic Commerce
24,069
E-commerce
21,103
Erfolgsfaktor
17,742
Success factor
15,702
Theorie
13,444
Theory
13,408
Online-Handel
11,433
Online retailing
11,431
Deutschland
10,798
Germany
10,176
Brand management
8,639
Markenführung
8,637
Customer satisfaction
8,316
Kundenzufriedenheit
8,287
Social Web
7,401
Social web
7,401
USA
7,324
Markenimage
7,176
Brand image
7,144
United States
7,107
Online-Marketing
6,813
Internet marketing
6,758
Service quality
6,721
Internet
6,516
Einzelhandel
5,574
Retail trade
5,433
Brand
4,625
Markenartikel
4,619
Marketingmanagement
4,598
Marketing management
4,523
Werbewirkung
3,872
Advertising effects
3,837
Vertrauen
3,759
Confidence
3,715
Experiment
3,713
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3,177
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1,081
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5,733
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985
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Non-commercial literature
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104
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Sammelwerk
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Conference paper
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Konferenzbeitrag
37
Bibliografie enthalten
29
Bibliography included
29
Case study
29
Fallstudie
29
Aufsatzsammlung
22
Konferenzschrift
12
Lehrbuch
11
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11
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9
Sammlung
9
Reprint
8
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7
Ratgeber
7
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5
Fallstudiensammlung
3
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3
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3
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2
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2
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2
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German
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Han, Heesup
37
Mattila, Anna S.
31
Prentice, Catherine
25
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Bruhn, Manfred
20
Prybutok, Victor R.
17
Gong, Taeshik
15
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Sreejesh, S.
13
Bauer, Hans H.
12
Bilgihan, Anil
12
Edvardsson, Bo
12
Falk, Tomas
12
Gil Saura, Irene
12
Hammerschmidt, Maik
12
Hanks, Lydia
12
Sharma, Piyush
12
Gursoy, Dogan
11
Hollebeek, Linda D.
11
Marimon, Frederic
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Wong, IpKin Anthony
11
Carlson, Jamie
10
Miao, Li
10
Park, Jungkun
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Amin, Muslim
9
Grégoire, Yany
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
Verlag Dr. Kovač
3
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
De Gruyter Oldenbourg
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Peter Lang GmbH
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
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Published in...
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Journal of retailing and consumer services
275
International journal of hospitality management
266
Journal of business research : JBR
160
The journal of services marketing
147
The service industries journal
122
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
86
Services marketing quarterly
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
Journal of service research : JSR
70
Service business
62
Cogent business & management
55
Journal of service management
52
Tourism management : research, policies, practice
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
42
Managing service quality : MSQ ; an international journal
42
The TQM journal : the international review of organizational improvement
41
International journal of quality and service sciences
40
Journal of air transport management
40
Journal of service research
39
International journal of services and operations management
38
International journal of services, economics and management
37
The international journal of bank marketing : IJBM
37
Journal of strategic marketing
35
Total quality management & business excellence
34
Journal of the Academy of Marketing Science
33
International journal of electronic marketing and retailing : IJEMR
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of services and operations management : IJSOM
31
Journal of retailing
31
Psychology & marketing
31
European journal of marketing : EJM
30
International journal of quality & reliability management
30
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
28
Journal of Asian finance, economics and business : JAFEB
27
Journal of hospitality and tourism insights
27
Marketing intelligence & planning
27
Journal of service theory and practice
26
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ECONIS (ZBW)
6,717
USB Cologne (EcoSocSci)
1
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1
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
Saved in:
2
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
3
Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad
;
Senecal, Sylvain
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
Saved in:
4
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
5
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
6
Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.
;
Shekhar, Vaibhav
;
Butaney, Bhupin
- In:
The journal of current research in global business : JCRGB
14
(
2011
)
21
,
pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
Saved in:
7
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
8
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
9
Applying the technology acceptance and service quality models to live customer support chat for e-commerce websites
Elmorshidy, Ahmed
- In:
The journal of applied business research
29
(
2013
)
2
,
pp. 589-595
Persistent link: https://www.econbiz.de/10009731296
Saved in:
10
The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Pearson, Ann
;
Tadisina, Suresh
;
Griffin, Chris
- In:
Information systems management
29
(
2012
)
3
,
pp. 201-215
Persistent link: https://www.econbiz.de/10009687978
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