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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
China
82
Human Resource Management
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Wang, Ying
9
Sparks, Beverley
5
So, Kevin Kam Fung
4
King, Ceridwyn
2
Xu, Feng Zeng
2
Blanchard, Simon J.
1
DeSarbo, Wayne
1
Fong, Duncan K. H.
1
Huang, Chih-Hsuan
1
Kim, Sunghoon
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Mofrad, Amirhossein Akhavan
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Waheed, Abdul
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Wu, Hsin-Hung
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Yii-Ching, Lee
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Human systems management : HSM
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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1
Implementing managerial constraints in model-based segmentation : extensions of Kim, Fong, and DeSarbo (2012) with an application to heterogeneous perceptions of service quality
Kim, Sunghoon
;
Blanchard, Simon J.
;
DeSarbo, Wayne
; …
- In:
Journal of marketing research : JMR
50
(
2013
)
5
,
pp. 664-673
Persistent link: https://www.econbiz.de/10010195930
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2
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
3
Technology-enabled services : importance and role of technology readiness
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 19-33
Persistent link: https://www.econbiz.de/10010360857
Saved in:
4
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
5
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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6
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
7
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
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8
Corporate image and customer satisfaction by virtue of employee engagement
Zameer, Hashim
;
Wang, Ying
;
Yasmeen, Humaira
;
Mofrad, …
- In:
Human systems management : HSM
37
(
2018
)
2
,
pp. 233-248
Persistent link: https://www.econbiz.de/10011873177
Saved in:
9
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
10
Assessment of patient safety culture during COVID-19 : a cross-sectional study in a tertiary a-level hospital in China
Huang, Chih-Hsuan
;
Wang, Ying
;
Wu, Hsin-Hung
;
Yii-Ching, Lee
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1189-1201
Persistent link: https://www.econbiz.de/10013537685
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