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The narratives of police service quality during COVID-19 pandemic : an empirical investigation
Burman, Richa; Noopur - In: International journal of Indian culture and business … 32 (2024) 3, pp. 392-412
Persistent link: https://www.econbiz.de/10015064711
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The effect of ethical leadership on service sabotage
Yesiltas, Murat; Tuna, Muharrem - In: The service industries journal 38 (2018) 15/16, pp. 1133-1159
Persistent link: https://www.econbiz.de/10011977445
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The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
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Leader behavior, job performance, and service quality : ethical perspective from banking sector
Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183
This study aimed to examine the relationships between ethical leadership behavior, ethical work climate, employee job performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent, and principled-, employee job performance, and...
Persistent link: https://www.econbiz.de/10014330430
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Can peers' ethical and transformational leadership improve coworkers' service quality : a latent growth analysis
Schaubroeck, John M.; Lam, Simon S. K.; Peng, Ann - In: Organizational behavior and human decision processes : … 133 (2016), pp. 45-58
Persistent link: https://www.econbiz.de/10011484021
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Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.; Karatepe, Osman M.; Avci, Turgay - In: International journal of hospitality management 102 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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Too sleepy to be innovative? : ethical leadership and employee service innovation behavior : s dual-path model moderated by sleep quality
Rasheed, Muhammad Imran; Hameed, Zahid; Kaur, Puneet; … - In: Human relations : towards the integration of the social … 77 (2024) 6, pp. 739-767
Persistent link: https://www.econbiz.de/10014575228
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Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal; Liu, Da; Akhtar, Nadeem; Akbar, Muhammad … - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384