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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,876
Konsumentenverhalten
80,396
Experiment
43,949
Theorie
21,921
Theory
21,564
Relationship marketing
9,233
Beziehungsmarketing
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Social Web
5,393
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5,390
Deutschland
5,378
Germany
5,018
Online-Marketing
4,726
Internet marketing
4,711
Service quality
4,586
Vertrauen
4,457
Confidence
4,406
Brand
4,327
Markenartikel
4,316
Einzelhandel
4,223
Retail trade
4,181
Emotion
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Jang, Soocheong
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kessler, Daniel P.
7
Kim, Jinkyung Jenny
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Erasmus Research Institute of Management
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
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Journal of retailing and consumer services
233
International journal of hospitality management
197
Journal of business research : JBR
121
The journal of services marketing
108
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
28
Journal of air transport management
28
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Journal of internet commerce
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,536
EconStor
4
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1
¿Y Usted? Social influence effects on consumers' service language preferences
Bell, Monique L.
;
Puzakova, Marina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 168-177
Persistent link: https://www.econbiz.de/10011645561
Saved in:
2
Uncertainty in cloud service relationships : uncovering the differential effect of three social influence processes on potential and current users
Trenz, Manuel
;
Huntgeburth, Jan
;
Veit, Daniel J.
- In:
Information & management : the internat. journal of …
55
(
2018
)
8
,
pp. 971-983
Persistent link: https://www.econbiz.de/10011947002
Saved in:
3
The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study
Viswanathan, Preeti
;
Singh, Anurupa B.
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 322-337
Persistent link: https://www.econbiz.de/10012199110
Saved in:
4
Wie Du mir so ich Dir : das Vergeltungsverhalten von Kunden nach Servicefehlern
Bauer, Hans H.
;
Handrich, Matthias
;
Bergner, Kai
;
Falk, …
-
2011
Persistent link: https://www.econbiz.de/10008933465
Saved in:
5
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
6
Peer effects on restaurant tipping in Norway : an experimental approach
Thrane, Christer
;
Haugom, Erik
- In:
Journal of economic behavior & organization : JEBO
176
(
2020
),
pp. 244-252
Persistent link: https://www.econbiz.de/10012431567
Saved in:
7
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
8
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
9
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
10
The effect of personal relationship and consultative task behaviors on buyer perceptions of salesperson trust, expertise, and loyalty
Newell, Stephen J.
;
Belonax, Joseph J.
;
McCardle, Michael W.
- In:
Journal of marketing theory and practice
19
(
2011
)
3
,
pp. 307-316
Persistent link: https://www.econbiz.de/10009243283
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