//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kognitive Problemlösungsbarrie...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Konsumentenverhalten
80,416
Consumer behaviour
80,401
Unternehmen
35,591
Führungskräfte
35,418
Managers
35,392
Entscheidung
23,443
Theorie
23,295
Theory
23,124
Decision
20,119
Deutschland
13,088
USA
11,725
Kognition
11,371
Cognition
11,338
United States
10,913
Germany
10,465
Beziehungsmarketing
9,459
Relationship marketing
9,456
Enterprise
9,121
Markenführung
7,753
Brand management
7,752
Corporate Governance
7,228
Corporate governance
7,070
Markenimage
6,830
Brand image
6,784
Experiment
6,626
Führungsstil
6,188
Leadership style
6,062
Management
5,878
Online retailing
5,730
Online-Handel
5,729
Kundenzufriedenheit
5,700
Customer satisfaction
5,699
Unternehmenserfolg
5,498
Verbraucher
5,493
Firm performance
5,338
Social Web
5,245
Social web
5,245
Online-Marketing
4,708
Internet marketing
4,654
more ...
less ...
Online availability
All
Undetermined
2,436
Free
775
Type of publication
All
Article
3,990
Book / Working Paper
598
Type of publication (narrower categories)
All
Article in journal
3,888
Aufsatz in Zeitschrift
3,888
Aufsatz im Buch
99
Book section
99
Graue Literatur
96
Non-commercial literature
96
Hochschulschrift
83
Working Paper
80
Arbeitspapier
77
Thesis
60
Conference paper
30
Konferenzbeitrag
30
Collection of articles of several authors
17
Sammelwerk
17
Bibliografie enthalten
12
Bibliography included
12
Aufsatzsammlung
9
Case study
7
Fallstudie
7
Collection of articles written by one author
5
Konferenzschrift
5
Sammlung
5
Conference proceedings
2
Handbook
2
Handbuch
2
Amtsdruckschrift
1
CD-ROM, DVD
1
Elektronischer Datenträger
1
Government document
1
Lehrbuch
1
Market information
1
Marktinformation
1
Mikroform
1
Reprint
1
Textbook
1
more ...
less ...
Language
All
English
4,483
German
103
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Propper, Carol
17
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Bilgihan, Anil
12
Klaus, Philipp
12
Seiler, Stephan
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Hanushek, Eric Alan
7
more ...
less ...
Institution
All
National Bureau of Economic Research
5
IGI Global
2
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Central Europe Computer Measurement Group
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Karlsruher Institut für Technologie
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
231
International journal of hospitality management
215
Journal of business research : JBR
120
The journal of services marketing
106
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
78
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
64
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
34
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Technological forecasting & social change : an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
more ...
less ...
Source
All
ECONIS (ZBW)
4,585
EconStor
3
Showing
1
-
10
of
4,588
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
2
The impact of customer cognitive competence on online service decision-making : an event-related potentials perspective
Wang, Jing
;
Zhao, Meina
;
Zhao, Gang
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
Saved in:
3
Overconfident health workers provide lower quality healthcare
Kovacs, Roxanne J.
;
Lagarde, Mylene
;
Cairns, John A.
- In:
Journal of economic psychology : research in economic …
76
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012244286
Saved in:
4
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
5
Ego depletion and auditors' JDM quality
Hurley, Patrick J.
- In:
Accounting, organizations and society : an …
77
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012109294
Saved in:
6
CEO-TMT exchange, TMT personality composition, and decision quality : the mediating role of TMT psychological empowerment
Lin, Hao-Chieh
;
Rababah, Nayel
- In:
The leadership quarterly : LQ ; an international …
25
(
2014
)
5
,
pp. 943-957
Persistent link: https://www.econbiz.de/10010485717
Saved in:
7
Consumer decision-making strategies and use of hospital quality measures
Marquard, Jenna L.
;
Duffey, Noah
;
Lin, Qi Ming
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 25-35
Persistent link: https://www.econbiz.de/10009381987
Saved in:
8
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
9
The role of sunk costs in online consumer decision-making
Liang, Austin Rong-Da
;
Lee, Chia-Ling
;
Tung, Wei
- In:
Electronic commerce research and applications
13
(
2014
)
1
,
pp. 56-68
Persistent link: https://www.econbiz.de/10011348334
Saved in:
10
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->