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Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats

Goić, Marcel; Levenier, Camilo; Montoya, Ricardo - In: Journal of retailing and consumer services 60 (2021), pp. 1-17

Persistent link: https://www.econbiz.de/10012502734

The impact of grocery retail superstores location on the customer's perceived quality of servicescape in Jordan

Migdadi, Yazan Khalid Abed-Allah; Abdel-Rahman, Enas … - In: Quality management journal : QMJ 27 (2020) 2, pp. 120-132

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Measuring grocery stores service quality in Indonesia : a retail service quality scale approach

Leonnard - In: Studies and scientific researches / Faculty of Economic … 26 (2017), pp. 32-44

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Customer expectations of unattended grocery delivery services : mapping forms and determinants

Olsson, John; Osman, Mary Catherine; Hellström, Daniel; … - In: International journal of retail and distribution management 50 (2022) 13, pp. 1-16

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Service Quality : The Cornerstone of Customer-Centric Retail Strategy for Supermarket Retailers in India

Shenoy, Seema; Sequeira, A. H.; Devaraj, K. - 2021

The Supermarket retailers in India are on a rollercoaster ride with competition intensifying in the industry and a … supermarket retailers in India and facilitate them to choose the best strategies to ride on. This paper draws heavily from … enabling supermarket retailers in India attain competitive advantage. Adding strength to the research is the result derived …

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Assessing grocery store attraction via cross-shopping linkages

Bodkin, Charles D.; Sewell, Ellen - In: Business and Economic Research : BER 2 (2012) 2, pp. 209-229

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Sonarsupermarkets and sci-fi

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A measure of service quality in the grocery stores

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Market orientation and service innovation on customer perceived value : the case of supermarket retailers

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The relationship between service quality and customer loyalty in specialty supermarkets : empirical evidence in Vietnam

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