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The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik; Taneja, Udita - In: International journal of pharmaceutical and healthcare … 18 (2024) 2, pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
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The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic
Min, Jihye; Yang, Kiseol; Kim, Jiyoung - In: Journal of vacation marketing 28 (2022) 1, pp. 38-51
Persistent link: https://www.econbiz.de/10012872442
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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of internet and telecom services during the COVID-19 pandemic...
Persistent link: https://www.econbiz.de/10012800325
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
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Dine in or Take out? Trends on Restaurant Service Demand amid the COVID-19 Pandemic
Shi, Linxuan; Xu, Zhengtian - 2021
dining services, due to the widespread fear of coronavirus exposure. In contrast, the online food ordering and delivery …
Persistent link: https://www.econbiz.de/10013211021
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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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Airport user experience unpacked : conceptualizing its potential in the face of COVID-19
Tuchen, Stefan; Arora, Mohit; Blessing, Lucienne T. M. - In: Journal of air transport management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012384501
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Will social distancing in service encounters affect consumers' value perception during the Covid-19 pandemic? : the role of servicescape, self-efficacy, and technological intervent...
Feng, Ying; Meng, Jie - In: Journal of interactive marketing 58 (2023) 2/3, pp. 167-184
Persistent link: https://www.econbiz.de/10014252917
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Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
Chan, Vanessa Hiu Ying; Chiu, Dickson K. W.; Ho, Kevin K. W. - In: Journal of retailing and consumer services 67 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013364438