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Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations

Dobrzykowski, David D.; McFadden, Kathleen L.; … - In: Journal of operations management 42/43 (2016), pp. 39-51

Persistent link: https://www.econbiz.de/10011492306

Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability

McFadden, Kathleen L.; Lee, Jung Young; Gowen, Charles, III. - In: Quality management journal : QMJ 22 (2015) 4, pp. 37-53

Persistent link: https://www.econbiz.de/10011384436

Improving the registration process in a healthcare facility with lean principles

Nino, Valentina; Martinez, Kenneth J.; Gomez, Karina; … - In: Journal of industrial engineering and management : JIEM 14 (2021) 3, pp. 538-551

Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient satisfaction in a hospital in Montana. The clinics...

Persistent link: https://www.econbiz.de/10012598993

Rethinking lean in healthcare : a business novel on how a hospital restored quality patient care and obtained financial stability using lean

Zidel, Thomas G. - 2017

1. The board meeting -- 2. The cement that holds everything together -- 3. A not so restful Sunday -- 4. An unwelcomed suggestion -- 5. Identifying waste -- 6. A lean experiment -- 7. Culture change and systems thinking -- 8. Status boards -- 9. The house of lean -- 10. Applicable stories -- 11....