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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
25,192
Relationship marketing
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Social Web
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12,644
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5,026
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4,070
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3,397
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3,217
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3,152
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Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
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Hollebeek, Linda D.
11
Quach, Sara
10
Usman, Osly
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9
Qu, Hailin
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Sreejesh, S.
9
Edvardsson, Bo
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Izogo, Ernest Emeka
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Marimon, Frederic
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Patterson, Paul G.
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Rather, Raouf Ahmad
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Grégoire, Yany
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Hammerschmidt, Maik
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Hyun, Sunghyup Sean
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Line, Nathaniel D.
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Osman, Zahir
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Park, Jungkun
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Ringle, Christian M.
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Roberts-Lombard, Mornay
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Roschk, Holger
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Thaichon, Paramaporn
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Voorhees, Clay M.
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Wong, IpKin Anthony
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Al-Hawary, Sulieman Ibraheem Shelash
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IGI Global
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Svenska Handelshögskolan <Helsinki>
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Journal of retailing and consumer services
185
International journal of hospitality management
122
Journal of business research : JBR
113
The journal of services marketing
96
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
57
Services marketing quarterly
52
International journal of contemporary hospitality management
50
Service business
48
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Journal of service management
38
Journal of service research
36
Cogent business & management
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The TQM journal : the international review of organizational improvement
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Tourism management : research, policies, practice
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
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The international journal of bank marketing : IJBM
25
Journal of air transport management
24
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Psychology & marketing
21
International journal of electronic customer relationship management : IJECRM
20
International journal of productivity and quality management : IJPQM
20
Marketing intelligence & planning
20
International journal of quality & reliability management
19
International journal of services, economics and management
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
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EconStor
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OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Online public response to a service failure incident : implications for crisis communications
Su, Lijuan
;
Stepchenkova, Svetlana
;
Kirilenko, Andrei
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012004627
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
Saved in:
4
What do hotel customers complain about? :
text
analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
5
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
6
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a
text
mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
7
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
8
Space norms for constructing quality reviews on online consumer review sites
Hou, Jinghui
;
Ma, Xiao
- In:
Information systems research : ISR
33
(
2022
)
3
,
pp. 1093-1112
Persistent link: https://www.econbiz.de/10013373612
Saved in:
9
Forms of falsified online reviews : the good, the bad, and the downright ugly
Istanbulluoglu, Doga
;
Harris, Lloyd C.
- In:
European journal of marketing
58
(
2024
)
2
,
pp. 497-518
Persistent link: https://www.econbiz.de/10014482693
Saved in:
10
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
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