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The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang; Li, Huiying; Wang, Zhisheng; Law, Rob - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 1, pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng; Ha, Hong Youl - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
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Understanding service quality attributes that drive user ratings : a text mining approach
Gunasekar, Sangeetha; Kumar, Deepak S.; Purani, Keyoor; … - In: Journal of vacation marketing 27 (2021) 4, pp. 400-419
Persistent link: https://www.econbiz.de/10012624895
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Who will stay with the brand after posting non-5/5 rating of purchase? : an empirical study of online consumer repurchase behavior
Ke, Dan; Zhang, Heci; Yu, Ning; Tu, Yanbin - In: Information systems and e-business management : ISeB 19 (2021) 2, pp. 405-437
Persistent link: https://www.econbiz.de/10012616912
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Harvesting online reviews to identify the competitor set in a service business : evidence from the hotel industry
Ye, Fei; Xia, Qian; Zhang, Minhao; Zhan, Yuanzhu; Li, Yina - In: Journal of service research 25 (2022) 2, pp. 301-327
Persistent link: https://www.econbiz.de/10013268024
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Monitoring hotel response management : a multidimensional approach
Armas-Cruz, Yaiza; Gil-Soto, Esperanza; Morini-Marrero, … - In: International journal of hospitality management 101 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013271316
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Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun; Nicolau, Juan Luis - In: Tourism management : research, policies, practice 91 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
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Power of apologetic responses in online travel community
Guo, Xiaoshu; Ye, Qiang; Law, Chun Hung Roberts; Liang, Sai - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
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Hotel attributes and overall customer satisfaction : what did COVID-19 change?
Srivastava, Arpita; Kumar, Vivek - In: Tourism management perspectives : TMP 40 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013209318