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A total quality service framework for private higher education in South Africa
Van Schalkwyk, Riaan Dirkse; Steenkamp, Rigard Johan - In: Quality management journal : QMJ 27 (2020) 2, pp. 106-119
Persistent link: https://www.econbiz.de/10012309610
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Auditor independence and professional scepticism in South Africa: is regulatory reform needed?
Harber, Michael; Marx, Ben - In: South African journal of economic and management sciences 23 (2020) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10012287133
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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: Journal of international economic review 11 (2018) 2, pp. 101-114
Persistent link: https://www.econbiz.de/10012051793
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A comparison of tangible service quality delivery by different grocery store formats in South Africa
Du Plooy, Thérèse; De Jager, Johan W. - In: Journal of international economic review 11 (2018) 2, pp. 141-153
Persistent link: https://www.econbiz.de/10012051806
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How worthwhile is it to maximise customer satisfaction in public transport service contracts with a large captive user base? : the case of South Africa
Mokonyama, Mathetha; Venter, Christo - In: Research in transportation economics 69 (2018), pp. 180-186
Persistent link: https://www.econbiz.de/10012026651
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Length of service versus employee retention factors : hotels in Cape Town, South Africa
Ezeuduji, Ikechukwu Onyekwere; Mbane, Thandokazi Lulu - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 5-16
Persistent link: https://www.econbiz.de/10011960937
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Cross-cultural consumer complaining behavior in service industries : a three-nation study across the African diaspora
Henthorne, Tony L.; Williams, Alvin J.; George, Babu P. - In: Journal of marketing theory and practice 26 (2018) 4, pp. 431-446
Persistent link: https://www.econbiz.de/10011951501
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An analysis of the possible impact of mandatory audit firm rotation on the transformation and market concentration of the South African audit industry
Harber, Michael; Marx, Ben - In: Journal of economic and financial sciences : JEF 12 (2019) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10012018960
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An analysis of the impact of audit firm rotation on audit fees : a South African perspective
Grant, Rory; Harber, Michael; Minter, Tessa - In: African journal of accounting, auditing and finance : AJAAF 6 (2018) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10011889474
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The influence of perceived justice on recovery satisfaction in the airline industry
Matikiti, Rosemary; Roberts-Lombard, Mornay; … - In: Journal of African business 19 (2018) 4, pp. 512-530
Persistent link: https://www.econbiz.de/10011930497