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An exploratory study of the role of emotional intelligence and self-efficacy on service quality and adherence in a weight loss setting
Snell, Lan; White, Lesley - In: Services marketing quarterly 32 (2011) 3, pp. 228-246
Persistent link: https://www.econbiz.de/10009273283
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A sociocognitive approach to service quality and adherence amongst elderly patients : a pilot study
Snell, Lan; White, Lesley - In: Health marketing quarterly 28 (2011) 2, pp. 99-115
Persistent link: https://www.econbiz.de/10009241953
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Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine; King, Brian - In: Journal of business research : JBR 66 (2013) 9, pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
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Self vs. other raters' assessment of emotional intelligence in private and public hospitals : a comparative study
Sweis, Rateb J.; Aldaod, Sawsan; AlSayyed, Niveen M.; … - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-19
This study aims to investigate the levels of emotional intelligence for managers in public and private hospitals in … Jordan for the purpose of identifying the relative practice of emotional intelligence dimensions by managers in each sector …. The research will also look into the differences (gaps) in self- and other-assessed emotional intelligence for managers in …
Persistent link: https://www.econbiz.de/10013470144
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Effects of professional commitment, commitment to ethics, internal locus of control and emotional intelligence on the ability to detect fraud through reduced audit quality behavior...
Yulianti, Yulianti; Zarkasyi, Mohammad Wahyudin; … - In: Journal of Islamic accounting and business research 15 (2024) 3, pp. 385-401
Persistent link: https://www.econbiz.de/10014520170
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Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena; Strizhakova, Yuliya - In: European journal of marketing : EJM 47 (2013) 1/2, pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
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A socio-cognitive approach to customer adherence in health care
Snell, Lan; White, Lesley; Dagger, Tracey - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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Managing service encounters with emotional intelligence
Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
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Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002