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A dual quality function deployment approach for benchmarking service quality
Park, Hyojin; Geum, Youngjung; Park, Yongtae - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 569-582
Persistent link: https://www.econbiz.de/10011305704
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Total performance excellence : a model to implement Six Sigma in service organisations
Shanmugaraja, Muthuswamy; Nataraj, M.; Gunasekaran, … - In: International journal of six sigma and competitive … 7 (2012) 2/4, pp. 209-242
Persistent link: https://www.econbiz.de/10010231248
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Capturing and prioritizing students' requirements for course design by embedding fuzzy-AHP and linear programming in QFD
Kamvysi, Konstantina; Gotzamani, Katerina; … - In: European journal of operational research : EJOR 237 (2014) 3, pp. 1083-1094
Persistent link: https://www.econbiz.de/10010384623
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A method for determining customer requirement weights based on TFMF and TLR
Ai, Qingsong; Shu, Ting; Liu, Quan; Zhou, Zude; Xiao, Zheng - In: Enterprise information systems 7 (2013) 4, pp. 569-580
Persistent link: https://www.econbiz.de/10010196131
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An implementation model for production quality management in the Iranian industrial firms
Amerehei, Ali Reza; Yeva, G. Z. Yuzbashi - In: International journal of economics, finance and … 1 (2013) 6, pp. 388-390
Persistent link: https://www.econbiz.de/10010342141
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Systematic approach for improving medical service quality, International Journal of Economics
Yang, Chang-lin; Huang, Rong-hwa - In: International journal of economics, finance and … 1 (2013) 2, pp. 108-114
Persistent link: https://www.econbiz.de/10010251819
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Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus; Tan, Kay Chuan; Peacock, John Brian - In: International journal of services, economics and management 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
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DFSS in marketing : designing an innovative value co-creation campaign
Potra, Sabina; Pugna, Adrian - In: International journal of six sigma and competitive … 9 (2015) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011524923
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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381
Persistent link: https://www.econbiz.de/10011558687