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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Bangkok
231
Thailand
141
Kundenzufriedenheit
132
Customer satisfaction
131
Hospital
128
Krankenhaus
128
Patients
127
Patienten
125
Service quality
122
Health care
114
Gesundheitsversorgung
113
patient satisfaction
110
Patient satisfaction
90
Gesundheitswesen
55
Health care system
53
Quality management
27
Beziehungsmarketing
26
Qualitätsmanagement
26
Relationship marketing
25
Physicians
21
Ärzte
19
Consumer behaviour
18
Konsumentenverhalten
18
Patient Satisfaction
15
service quality
15
India
14
Job satisfaction
13
Arbeitszufriedenheit
12
Informal settlement
12
Informelle Siedlung
12
Stadtraum
12
hospitals
12
Healthcare
11
Indien
10
Tourism
10
Bevölkerungsverschiebung
9
Manila
9
Nutrition
9
Satisfaction
9
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Online availability
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Undetermined
70
Free
17
Type of publication
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Article
112
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
112
Aufsatz in Zeitschrift
112
Arbeitspapier
3
Conference paper
3
Graue Literatur
3
Konferenzbeitrag
3
Non-commercial literature
3
Working Paper
3
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Language
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English
115
Author
All
Kazley, Abby Swanson
3
Menachemi, Nir
3
Aravena, José M.
2
Chen, Xi
2
Cudney, Elizabeth A.
2
Johnson, Dana M.
2
Levy, Becca R.
2
Materla, Tejaswi
2
Mazurenko, Olena
2
Nagase, Keisuke
2
Qin, Hong
2
Russell, Roberta S.
2
Abdallah, Ayman Bahjat
1
Adepoju, Omoseni O.
1
Agarwal, Ashish
1
Aghsami, Amir
1
Ajayi, Modupe
1
Ajitha, Aswathy Asokan
1
Akbolat, Mahmut
1
Akin, Mahmut Selami
1
Akingbola, Kunle
1
Al Kuwaiti, Ibrahim A.
1
Al Owad, Ali
1
AlOmari, Firas
1
AlSamhouri, Alaa
1
Alfarizi, Muhammad
1
Ali, Naser
1
Alizadeh, Somayeh
1
Alkhaldi, Rasha Zuhair
1
Amarat, Mustafa
1
Anand, Byram
1
Anish, M. N.
1
Antony, Jiju
1
Arab-Motlagh, Mohammad
1
Arafeh, Mazen
1
Arifian, Rafialdo
1
Armanu, Armanu
1
Armstrong, Anona
1
Astuti, Herni J.
1
Astuti, Herni Justiana
1
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Health care management review : HCM review
10
Health marketing quarterly
9
Journal of health organization and management
6
Quality management journal : QMJ
5
International journal of quality and service sciences
4
International journal of quality & reliability management
3
Total quality management & business excellence
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of pharmaceutical and healthcare marketing
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of production economics
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of industrial engineering and management : JIEM
2
AICEI proceedings
1
Academic journal of economic studies
1
African journal of science, technology, innovation & development : AJSTID
1
Asia Pacific journal of marketing and logistics
1
Business process management journal
1
CES working papers
1
Cogent business & management
1
Discussion paper series / IZA
1
EuroMed journal of business
1
GLO discussion paper
1
Health economics
1
Human resource management review
1
Human systems management : HSM
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International journal of business innovation and research : IJBIR
1
International journal of electronic customer relationship management : IJECRM
1
International journal of health economics and management
1
International journal of hospitality management
1
International journal of intelligent enterprise : IJIE
1
International journal of management and decision making : IJMDM
1
International journal of management and marketing research : IJMMR
1
International journal of management practice : IJMP
1
International journal of operations and quantitative management : IJOQM
1
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ECONIS (ZBW)
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1
The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent
;
Llorens-Monzonís, Jaume
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
Saved in:
2
When the customer is the patient : lessons from healthcare research on patient satisfaction and service quality ratings
Vogus, Timothy J.
;
McClelland, Laura E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 37-49
Persistent link: https://www.econbiz.de/10011429341
Saved in:
3
Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.
;
Kazley, Abby Swanson
;
Menachemi, Nir
- In:
Health care management review : HCM review
40
(
2015
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Saved in:
4
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
5
Explaining hospital performance via the cube one framework
Massimino, Phoebe M.
;
Kopelman, Richard E.
;
Joseph, Meg L.
- In:
Journal of organizational effectiveness : people and …
2
(
2015
)
1
,
pp. 73-90
Persistent link: https://www.econbiz.de/10011302471
Saved in:
6
Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Huang, Kai-I
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
Saved in:
7
Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.
;
Jensen, Gail A.
- In:
Health economics
23
(
2014
)
7
,
pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Saved in:
8
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
9
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
10
Distinct enough? : a national examination of Catholic hospital affiliation and patient perceptions of care
Kutney-Lee, Ann
;
Melendez-Torres, G. J.
;
McHugh, Matthew D.
- In:
Health care management review : HCM review
39
(
2014
)
2
,
pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
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