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A comparative analysis of contactless e-service encounters in online platforms

Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014504707

Strategies for technology-driven service encounters for patient experience satisfaction in hospitals

Lee, Donhee - In: Technological forecasting & social change : an … 137 (2018), pp. 118-127

Persistent link: https://www.econbiz.de/10011962009

Medical error reduction : the effect of employee satisfaction with organizational support

Lee, Donhee; Lee, Sang M.; Schniederjans, Marc J. - In: The service industries journal 31 (2011) 7/8, pp. 1311-1325

Persistent link: https://www.econbiz.de/10009154353

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model

Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160

Persistent link: https://www.econbiz.de/10011296083

The effect of e-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan

Lee, Veronika; Park, Seungwook; Lee, Donhee - In: Global business and finance review 27 (2022) 3, pp. 56-74

Purpose: The purpose of this study is to analyze the impact of characteristics of the service quality of e-commerce platforms on customer satisfaction and purchase intention. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using...

Persistent link: https://www.econbiz.de/10013280114

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28

Persistent link: https://www.econbiz.de/10013172545

Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction

Lee, Donhee; Hong, Kwan Soo; Kim, Nam Young - In: Service business 10 (2016) 1, pp. 159-177

Persistent link: https://www.econbiz.de/10011722216

Impact of operational innovations on customer loyalty in the healthcare sector

Hong, Kwan Soo; Lee, Donhee - In: Service business 12 (2018) 3, pp. 575-600

Persistent link: https://www.econbiz.de/10011915159

Assessing healthcare service quality : a comparative study of patient treatment types

Lee, Donhee; Kim, Kai K. - In: International journal of quality innovation 3 (2017) 1, pp. 1-15

The purpose of this study is to examine the effects of healthcare service quality (HEALTHQUAL) measurement items. First, the proposed measurement items for HEALTHQUAL were tested using data collected from a hospital in South Korea with more than 500 beds. The data set included 365 patients and...

Persistent link: https://www.econbiz.de/10011747583