Similar Search Results

Seeking intelligence from patient experience using text mining : analysis of emergency department data

Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228

Persistent link: https://www.econbiz.de/10011412961

The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach

Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69

Persistent link: https://www.econbiz.de/10011497929

What do hotel customers complain about? : text analysis using structural topic model

Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426

Persistent link: https://www.econbiz.de/10011996164

Examining the relevance of online customer textual reviews on hotels' product and service attributes

Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163

Persistent link: https://www.econbiz.de/10011997154

How user-generated judgments of hotel attributes indicate guest satisfaction

Gunasekar, Sangeetha; Sudhakar, Sooriya - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 180-195

Persistent link: https://www.econbiz.de/10012257892

Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

The interplay between online reviews and physician demand : an empirical investigation

Xu, Yuqian; Armony, Mor; Ghose, Anindya - In: Management science : journal of the Institute for … 67 (2021) 12, pp. 7344-7361

Persistent link: https://www.econbiz.de/10012815283

Exploring mobile banking adoption and service quality features through user-generated content : the application of a topic modeling approach to Google Play Store reviews

Çallı, Levent - In: International journal of bank marketing 41 (2023) 2, pp. 428-454

Persistent link: https://www.econbiz.de/10014267030

Bad intentions : customers' negative reactions to intentional failures and mitigating conditions

Nazifi, Amin; Roschk, Holger; Ordenes, Francisco Villarroel - In: Journal of travel research : a quarterly publication of … 61 (2022) 8, pp. 1808-1827

Persistent link: https://www.econbiz.de/10013391013

Space norms for constructing quality reviews on online consumer review sites

Hou, Jinghui; Ma, Xiao - In: Information systems research : ISR 33 (2022) 3, pp. 1093-1112

Persistent link: https://www.econbiz.de/10013373612

1
2
3
4
5
6
7
8
9
10
Next
Last