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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Arbeitsgruppe
14
Team
14
Job performance
13
Salespeople
13
Verkaufspersonal
13
Arbeitsleistung
12
Arbeitsverhalten
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Work behaviour
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Arbeitszufriedenheit
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Führungsstil
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Job satisfaction
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Leadership style
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Social capital
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Managers
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Selling
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Sozialkapital
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USA
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United States
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Verkauf
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Beziehungsmarketing
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Corporate Social Responsibility
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Corporate social responsibility
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Führungskräfte
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Knowledge management
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Management
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Relationship marketing
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Service quality
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Wissensmanagement
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Arbeitskräfte
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Einzelhandel
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Firm performance
4
Performance measurement
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Performance-Messung
4
Retail trade
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Unternehmenserfolg
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Workforce
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B-to-B-Marketing
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Business-to-business marketing
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Emotion
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Bachrach, Daniel G.
5
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Baker, Thomas L.
1
Harvey, Jaron
1
Jaramillo, Susana
1
Lindsey-Hall, Kristina K.
1
Mullins, R. T.
1
Mullins, Ryan R.
1
Musgrove, Carolyn (Casey) Findley
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Ogilvie, Jessica
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Rapp, Adam
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Rapp, Adam A.
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Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance
Ogilvie, Jessica
;
Rapp, Adam
;
Bachrach, Daniel G.
; …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 11-26
Persistent link: https://www.econbiz.de/10011690132
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2
Intangible sales team resources : investing in team social capital and transactive memory for market-driven behaviors, norms and performance
Bachrach, Daniel G.
;
Mullins, Ryan R.
;
Rapp, Adam A.
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 88-99
Persistent link: https://www.econbiz.de/10011707070
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3
Measurement of organizational investments in social capital : the service employee perspective
Ellinger, Alexander E.
;
Elmadağ Baş, Ayşe Banu
; …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 572-578
Persistent link: https://www.econbiz.de/10008988789
Saved in:
4
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
5
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
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