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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Vertrag
6,659
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5,839
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Services
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3,688
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Bruhn, Manfred
8
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7
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5
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5
Huang, Ming-Hui
5
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5
Wirtz, Jochen
5
Benkenstein, Martin
4
Blau, Benjamin
4
Debo, Laurens G.
4
Gallan, Andrew S.
4
Karppinen, Henri
4
McColl-Kennedy, Janet R.
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Stauss, Bernd
4
Witell, Lars
4
Anderson, Sidney
3
Berry, Leonard L.
3
Bitner, Mary Jo
3
Brown, Stephen Walter
3
Bruce, Helen L.
3
Calabrese, Armando
3
Chase, Richard B.
3
Falk, Tomas
3
Fan, Ying
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
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Jayaram, Jayanth
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Kleinaltenkamp, Michael
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Kowalkowski, Christian
3
Kunz, Werner H.
3
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3
Mende, Martin
3
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3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Nomos Verlagsgesellschaft
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Verlag Dr. Kovač
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2
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Brandenburgische Technische Universität Cottbus-Senftenberg
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Edward Elgar Publishing
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Eric Cuvillier <Firma>
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European Committee for Standardization
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Fidschi
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Friedrich-Schiller-Universität Jena
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1
Logos Verlag Berlin
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Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
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1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Westfälische Wilhelms-Universität Münster
1
Zukunftsinitiative Rheinland-Pfalz
1
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Journal of service management
27
The journal of services marketing
26
International journal of hospitality management
20
Journal of service research : JSR
20
The service industries journal
16
Services marketing quarterly
15
Journal of retailing and consumer services
14
Journal of service research
14
SpringerLink / Bücher
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Manufacturing & service operations management : M & SOM
13
International journal of quality and service sciences
12
International journal of services and operations management
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Journal of business research : JBR
10
International journal of production economics
9
Gabler Edition Wissenschaft
8
International journal of productivity and quality management : IJPQM
7
International journal of services and operations management : IJSOM
7
Public management review
7
International journal of contemporary hospitality management
6
International journal of production research
6
Production and operations management : an international journal of the Production and Operations Management Society
6
International journal of services technology and management
5
International journal of services, economics and management
5
Journal of service theory and practice
5
Production and operations management : the flagship research journal of the Production and Operations Management Society
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Service business
5
The journal of business & industrial marketing
5
European review of service economics and management
4
Faculty & research / Insead : working paper series
4
International journal of quality & reliability management
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Omega : the international journal of management science
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
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ECONIS (ZBW)
824
EconStor
4
ArchiDok
1
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1
IT-related
service
: a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
2
Setting the stage for
service
experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
3
To tweet or not to tweet? : exploring the effectiveness of
service
recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
4
Experience psychology : a proposed new subfield of
service
management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
5
A pricing approach for
service
companies :
service
blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
Saved in:
6
Implementation of
service
systems on the shop-floor level in financial
service
companies : empirical evidence from Australia and Germany
Leyer, Michael
;
Kronsbein, Daniel
;
Willis, Richard
; …
- In:
International journal of production research
54
(
2016
)
11/12
,
pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
Saved in:
7
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
8
A framework for a customer approach to performance measurement in a
service
context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
9
Staffing, routing, and payment to trade off speed and quality in large
service
systems
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Operations research
67
(
2019
)
6
,
pp. 1738-1751
Persistent link: https://www.econbiz.de/10012146927
Saved in:
10
Service
research priorities : managing and delivering
service
in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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